What is a call recording system?

A call recording system is exactly what it says – it enables you to record every telephone call in and out of your business. You can also retrieve, playback, store and share all your calls with call recording software.

Business phone system call recording

How does the call recording process work?

With 4Com’s call recording platform, you are in complete control.

When installed, the call recording software will automatically record any phone calls your company makes or receives in a digital audio file format. This file is then stored on your private cloud system, which can be accessed and replayed by authorised employees if and when they need it.

To find an exact call recording, use our portal to search for information such as the phone number, time and date of the call and the hour of the day you made the call. You can also set your preferences including whether you’d like all calls to be recorded or just incoming or outgoing calls. You can also select certain extensions to be recorded and set the amount of time you’d like to keep your recordings.

Business phone call recording

What software is there to record phone calls?

We use one of our partner’s software to handle call recording.

Each piece of software we provide to our customers is included because we believe it adds value to a business. The software we use is used extensively by us here at 4Com ourselves, which shows how much we believe in its value and that we have plenty of experience to draw upon should you need help or assistance at any time.

Call recording

What companies use call recording?

It is compulsory for some businesses to record telephone calls, such as those regulated by the FCA (Financial Conduct Authority).

But many other companies use call recording software, especially those that handle customer data and sensitive information on a daily basis.

When call recording, it is important to remember that you must advise the person on the receiving end that your conversation may be recorded. You can add to this to your company’s privacy policy statement or email footer, but the easiest method is to add a pre-recorded message on your company’s telephone.

How much does it cost to set up call recording?

Due to the unique nature of each business, we cannot put a set price on how much call recording will cost to set up as it varies from company to company.

The cost of call recording will depend entirely on the needs of your business, which software packages would be helpful to you and a number of other factors, such as the amount of calls you need to record and the number of lines you need.

How long is the installation process?

The installation of your call recording software will be included as part of 4Com’s overall phone system installation. Every phone will be provided with the opportunity to use call recording straight away and there is no additional installation time for using this software.

Which types of phones have call recording?

The call recording software works to the extension level, so regardless of whether you’re using HiHi, a Yealink phone, a Samsung phone or a headset, you’ll be able to have your calls recorded.

Why is call recording beneficial?

Providing a valuable resource for delivering staff evaluations, training and development, there is little more beneficial than call recording for businesses.

Work in a customer facing role? Call recording software can help you improve customer service. How? Having the ability to record and listen back to the exact phone call helps to clear up any miscommunication errors and ensures that you are delivering the exact product or service that your customer expects.

Call recording software can also help to improve employee performance. As all phone calls with customers are recorded and can be played back, this serves as a valuable and cost-free training tool.

You can use the phone call recording function to advise employees on how they can better help a customer or improve their chances of making a sale. Plus, recording a phone call means employees can replay and access any vital customer information in case they have forgotten anything.