What is a Call Recording system?

A Call Recording system is exactly what it says – it enables you to record every telephone call in and out of your business. You can also retrieve, playback, store and share all your calls with Call Recording software.

Business phone system Call Recording
Business phone Call Recording

How does the Call Recording process work?

With 4Com’s Call Recording platform, you are in complete control.

When installed, the Call Recording software will automatically record any phone calls your company makes or receives in a digital audio file format. This file is then stored on your private cloud system, which can be accessed and replayed by authorised employees if and when they need it.

To find an exact Call Recording, use our portal to search for information such as the phone number, time and date of the call and the hour of the day you made the call. You can also set your preferences including whether you’d like all calls to be recorded or just incoming or outgoing calls. You can also select certain extensions to be recorded and set the amount of time you’d like to keep your recordings.

What software is there to record phone calls?

We use one of industry-leading software for our Call Recording administration.

Like you, we sometimes need to know exactly what was said on a call. Call Recording means you can be sure that you have a reliable record of all internal and external conversations.

Which companies use Call Recording?

It is compulsory for some businesses to record phone calls, such as those regulated by the FCA (Financial Conduct Authority).

Many other companies use Call Recording software, especially those that handle customer data and sensitive information on a daily basis.

When Call Recording, it is important to remember that you must advise the caller that your conversation may be recorded. You can add to this to your company’s privacy policy statement or email footer, but the easiest method is to add a pre-recorded message on your company’s phone.

How much does it cost to set up Call Recording?

Due to the unique nature of each business, we cannot put a set price on how much Call Recording will cost to set up.

The cost of Call Recording will depend on the needs of your business, which software packages would be helpful to you and a number of other factors, such as the volume of calls you need to record and the number of lines you need.

How long is the installation process?

Installing Call Recording will be carried out as part of the overall installation of your new phone system. This means we can install all the products in one stream, so adding Call Recording on to your chosen software requirements won’t incur any additional installation time. If you’d like further information on how Call Recording could work for your business, don’t hesitate to get in touch with our team.

Which types of phones have Call Recording?

The Call Recording software works to the extension level, so regardless of whether you’re using HiHi, a Yealink phone, a Samsung phone or a headset, you’ll be able to have your calls recorded.

Why is Call Recording beneficial?

Providing a valuable resource for delivering staff evaluations, training and development, there is little more beneficial than Call Recording for businesses.

Work in a customer facing role? Call Recording software can help you improve customer service. How? Having the ability to record and listen back to a specific phone call helps to clear up any miscommunication and ensures that you are delivering the exact product or service that your customer expects.

Call Recording software can also help to improve employee performance. As all phone calls with customers are recorded and can be played back, this serves as a valuable and cost-free training tool.

You can use the phone call recording function to advise employees on how they can better help a customer or improve their chances of making a sale. Plus, recording a phone call means employees can replay and access any vital customer information in case they have forgotten anything.