Multi-Line Business Phone Systems

In fast-growing companies, a multi-line business phone system can be exactly what you need to take your business communications to the next level. In fact, it’s pretty much essential for any business that relies on good customer service, as a single-line phone system can result in customer calls not being answered and lost business.

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What is a multi-line phone system?

Whether you’re running a customer support centre, a sales team or any type of business operation that involves multiple phone calls, a multi-line business phone system is ideal for you.

A multi-line phone system allows you to handle multiple calls simultaneously via a single device. This means that your team can place callers on hold, dial internal or external numbers, and then return to their original call. It also allows for multiple employees to answer different calls across different devices at the same time, all being transferable to the right person and ensuring no call goes unanswered.

There are many options available for multi-line phone systems, and while you can opt for specific 2-line, 4-line or 6-12-line phone systems, the most scalable option is a cloud-based multi-line phone system.

How to set up a multi-line phone system

While you can set up a multi-line business phone system on-premise, it requires a lot of equipment and the technical know-how to manage the system. The best solution is to use a cloud-based multi-line phone system, such as a cloud-based VoIP phone system.

Cloud-based multi-line phone systems require very little hardware on-site, so the setup is incredibly easy. All you need is a reliable internet connection and we then handle the entire setup online, but can also provide you with industry leading hardware too (HiHi).

Your first step to setting up a multi line phone system is to choose your business phone systems provider. If you choose 4Com, we then help to get you set up with your phone extensions, recorded greetings and more. We’re also on hand to roll out any VoIP updates and customer support you need throughout your contract.

Benefits of a multi-line business phone system

Improved customer service

Ensure no call goes unanswered and create a more professional communications journey for your customers.

Cost savings

Save money on line rental charges with a VoIP multi-phone line system and create a package to suit your requirements so you aren’t overpaying for services you don’t need.

Ability to scale easily

Easily add additional phone lines during busy periods and remove unwanted phone lines when things quiet down.

Fantastic features

On-hold music, auto-attendants, call answering rules and so much more, VoIP multi-line business phone systems take your comms to the next level.

Looking for more information? Get in touch

To find out more about how a multi-line business phone system can take your business communications to the next level, contact our friendly team today. Rest assured that you’ll only hear from us; we won’t be sharing your data with any third parties (unless you have selected Business Utilities, in which case you will hear from our partner Utilities Made Simple).

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