What is a multi-line phone system?
Whether you’re running a customer support centre, a sales team or any type of business operation that involves multiple phone calls, a multi-line business phone system is ideal for you.
A multi-line phone system allows you to handle multiple calls simultaneously via a single device. This means that your team can place callers on hold, dial internal or external numbers, and then return to their original call. It also allows for multiple employees to answer different calls across different devices at the same time, all being transferable to the right person and ensuring no call goes unanswered.
There are many options available for multi-line phone systems, and while you can opt for specific 2-line, 4-line or 6-12-line phone systems, the most scalable option is a cloud-based multi-line phone system.
How to set up a multi-line phone system
While you can set up a multi-line business phone system on-premise, it requires a lot of equipment and the technical know-how to manage the system. The best solution is to use a cloud-based multi-line phone system, such as a cloud-based VoIP phone system.Cloud-based multi-line phone systems require very little hardware on-site, so the setup is incredibly easy. All you need is a reliable internet connection and we then handle the entire setup online, but can also provide you with industry leading hardware too (HiHi).
Your first step to setting up a multi line phone system is to choose your business phone systems provider. If you choose 4Com, we then help to get you set up with your phone extensions, recorded greetings and more. We’re also on hand to roll out any VoIP updates and customer support you need throughout your contract.
Benefits of a multi-line business phone system
Improved customer service
Ensure no call goes unanswered and create a more professional communications journey for your customers.
Cost savings
Save money on line rental charges with a VoIP multi-phone line system and create a package to suit your requirements so you aren’t overpaying for services you don’t need.
Ability to scale easily
Easily add additional phone lines during busy periods and remove unwanted phone lines when things quiet down.
Fantastic features
On-hold music, auto-attendants, call answering rules and so much more, VoIP multi-line business phone systems take your comms to the next level.
