Small Business Phone Systems

A small business phone system should include easily usable devices, business improving software and excellent support. Find out more about our small business solutions, below.  

Get a quote
A new system at little/no extra cost
Connectivity options to suit you
Uk-based support
Business-improving software

Best phone system for a small business

With over 20 years’ experience, we’ve helped countless small businesses with their telecoms; from fast-growing new start-ups to well-established businesses and everything in between.

We’ve helped each of these companies identify the right small business phone system for their needs and been able to adjust their system as their businesses changed.

We offer each of our small business clients a range of hardware options, including the industry-leading HiHi2 with its built in video functionality. We pair this hardware with a suite of software to help you get the most from each call and create lasting relationships with your customers.

Small Business Considerations

Having helped so many small businesses with their telecoms, here’s a few points we believe are worth considering when choosing your supplier:

Pick Suitable Business Phones

The most important piece of any small business phone system is the phones themselves. While it’s all too easy to get bogged down in technicalities, the key thing here is usability; will everyone in your office be able to use the phone effortlessly from day one? That’s why we recommend HiHi2; its touchscreen interface is similar to your mobile phone and it’s contact management works in the same way. If that’s not to your liking, we also supply office phones from Samsung, Yealink and Unify with cordless handsets and headsets also available.

Find Helpful Software

To truly capitalise on every phone call, we offer a range of software which is designed to assist small businesses. Call Reporting helps you to see each missed call so that you can call them back and potentially gain business which you otherwise may have lost, while Call Recording helps you clarify orders and improve customer service. We also offer Computer Telephony Integration so that your database can display the details of your existing customers as they dial in, helping you to create a better relationship with them.

Ensure a Seamless Installation

There’s nothing worse than suffering downtime throughout a telecoms switch, which is why we install in 2 stages. In our first stage, we’ll install your new system alongside your existing setup allowing you to get used to your new phones while we switch your services over to us from your old provider. When the switch is complete, we’ll install the remainder of your phones and switch off your previous setup, meaning we can keep you online throughout most of the switch.

How will you be supported?

To truly capitalise on every phone call, we offer a range of software which is designed to assist small businesses. Call Reporting helps you to see each missed call so that you can call them back and potentially gain business which you otherwise may have lost, while Call Recording helps you clarify orders and improve customer service. We also offer Computer Telephony Integration so that your database can display the details of your existing customers as they dial in, helping you to create a better relationship with them.

Business phone systems comparison

Samsung
PBX
An on-premise PBX system which utilises traditional PSTN networks for calls
Samsung PBX
HiHi on
Fibre Line
Cloud-based, easily scalable system with dedicated fibre line ensuring call quality
HiHi on Fibre Line
HiHi on
Leased Line
Cloud-based system with dedicated leased line for high volume video calling & broadband
HiHi on Leased Line
PACKAGES
Available products
Samsung i5210
Samsung i6011
HiHi
HiHi Connect
HiHi There
HiHi
HiHi Connect
HiHi There
Number of users
3-10 3-100 100+
Suitable for
Single office, rural locations SME’s looking for flexible communication Large enterprises with high bandwidth requirements
FEATURES
Mobile apps

HiHi Connect & HiHi There for Unified Communication HiHi Connect & HiHi There for Unified Communication
Plug & play scaling

Video Support

Headset Compatiblity

Support & maintenance
24/7 Fault reporting
With 24-hour support option
24/7 Fault reporting
With 24-hour support option
24/7 Fault reporting
With 24-hour support option
Updates
None OTA Software Updates as standard OTA Software Updates as standard
Video conferencing

Geographic & Non-geographic numbers

Call recording

Call reporting

On-hold marketing

The Benefits of Choosing 4Com for your Small Business Phone System

Wide Range of Products

Throughout our 2 decades in the industry, we’ve been assessing which products are the best fit for a small business phone system. We now have a selection of desk phones, cordless phones and conference phones to make up a system which is the perfect fit for your office. With 4Com, you can be sure that you’ll find the right hardware for your company.

Flexibility

We’ve enjoyed watching our clients grow throughout their time with us. Our phone systems are designed for easy scalability so, if you’re taking on new staff, you can be assured that we can quickly provide the additional hardware and licenses to make sure they fit straight into your team. Similarly, if your business grows into new premises, we have a specialist team on hand to facilitate the move of your phone system.

Support

While we’re proud of the reliability of our small business phone systems, we know that from time-to-time you’ll need our support. Our in-house Support team is based at our Bournemouth Headquarters and we also have engineers based across the UK, so that they can reach you quickly.

Our commitment to you

Our relationship doesn’t end after your business phone system has been installed. We’ll be here for you whenever you need us.

The right phone system for you

4Com is much more than a telecommunications service. We’re your business phone partner, and we’re here to offer you and your company support all day, every day from the moment you enquire about our products.

Professional installation

It’s business as usual when you choose to switch to a business phone system from 4Com. We’ll take care of everything, installing your new system first alongside your existing setup to cause no disruption. Once installed, we’ll seamlessly switch you over.

Helpful UK based support

Our expert support team are based right here in the UK, at our Head Office in Bournemouth. If they can’t resolve your issue over a call, they’ll arrange for one of our support engineers to visit you as soon as possible. Our engineers are road-based and stationed throughout the UK, meaning they can visit you quicker than many of our competitors.

Google reviews

We’re proud to be rated 4.7 out of 5 on Google, the highest in our industry among those with over 500 reviews! Take a look below at just some of the great feedback we’ve received from our customers.

Barry Palmer
12:21 17 Mar 20
We purchased our new phone system from 4 Com and have been very impressed with the quality of work, equipment and the professionalism of the two engineers who handled the installation. Ben Levesley and David Perry were thorough in the training they gave and no question was too stupidread more
Ben Sinclair
16:20 12 Mar 20
My company has been with 4Com for over 8 years and we’ve always enjoyed a very friendly and efficient service.Today we had an install on a new upgraded phone system, done by James Horton and Matthew March. Everything went well. They were polite, listened to our requirements and completed the first phase of the install without any fuss.read more
Tim Warner
14:23 09 Mar 20
Matt came and installed without any fuss. Very efficient and easy to get along with. Entirely in keeping with the excellent customer service we have experienced from 4Com.Hats off!read more
Amanda Pritchard
11:56 26 Feb 20
Luke Walsh from 4Com came to see us this week to set up our new phone system, which looks fab and he was very helpful and friendly. We signed up last week and the whole process thus far has been efficient and hassle free.Luke seemed to have a lot of knowledge and we were confident in the advise he was giving us, along with answering all of our questions.I would highly recommend 4Com and thank Luke for his time with usread more
Michelle Reeve
12:42 21 Feb 20
This company has provided the best customer service I have received in years! They are very quick to sort out any issues and the person who came to install our phones, known as Arj, was absolutely excellent. He was extremely knowledgeable and explained everything to us clearly. Looking forward now to everything being finalised and getting up and running. Would highly recommendread more

FAQsAnswers to some of our most commonly asked questions…

Thanks to the savings we make in areas such as calls, lines, mobiles and broadband, we can often fund a brand new phone system featuring industry leading HiHi2 phones at little or no extra than you are already paying.

If your business is looking for VoIP services, then it is sensible to look for a reputable VoIP service provider to help you. This provider will be able to use their expertise to create a system which is perfectly suited to your needs.

A VoIP phone is just like any other traditional desk phone and will normally operate in the same way. The key difference is how your phone calls travel across the network; with VoIP this is done via an Internet connection instead of the traditional Public Switched Telephone Network (PSTN). VoIP phones will often have a greater array of functionality than their traditional counterparts, such as HiHi2’s video capability.

VoIP call charges will vary from one provider to another but long distance calls are usually far cheaper on VoIP networks than on the PSTN.

If you wish to use your regular phone with a VoIP network, you would need a special adapter. We don’t recommend this as we find the functionality of devices such as HiHi2 far outweigh that of their older counterparts.

VoIP is used to make telephony calls using your internet connection. Previously phone calls travelled over dedicated infrastructure, but with advances in technology, it is now possible to use the internet instead, increasing the range of additional features available while at the same time lowering costs.

In many cases, yes. As the name suggests, VoIP uses the internet network to carry phone traffic. As these internet connections are usually in place and don’t require an additional connection, it makes them cheaper overall.

VoIP Phones are now extremely common in businesses across the UK. As they often look similar to traditional phones, you may not even know a business is using a VoIP phone when you see them.

We recommend utilising the latest VoIP phones, such as HiHi2 so that you can take advantages of the latest features they offer, such as video calling and video support.

Yes, there are a wide range of cordless phones which are compatible with VoIP services, such as those from Yealink and Samsung.

VoIP systems have become increasingly reliable in recent years, especially since the arrival of fibre networks. Former issues such as packet loss have now largely been eradicated in most reputable VoIP networks.

There are very few disadvantages to VoIP, but call quality and reliability can be an issue with less reputable providers. It’s best to go with an established VoIP provider with a track record of good reliability.

Looking for more information? Get in touch

We know your phone system needs are unique, which is why we don’t pretend to know what matters most to you; we can’t wait for you to tell us! Rest assured that you’ll only hear from us; we won’t be sharing your data with any third parties.

Sales: 0333 009 6832

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