Find your Career

We are seeking CRM Developers to help us integrate with numerous platforms and 3rd party applications.   Our CRM roadmap will see us taking information from our customers at point of sale, through our in-house sales application, right through to installation of our industry leading tablet based touch phone. Working with the latest technology, we will be adding chat bots to our customer service systems to reduce resolution times for our customers & creating a data warehouse to manage our Business Intelligence data & better understand our customer journey.

We are turning the business telecoms world on its head. You will be offering your prospective clients the chance to improve their business in so many different ways. We’ve overhauled the traditional business phone – We have invented and built a unique tablet based office smart phone designed to revolutionise our customers telecoms.

Help us shape the future of telecoms as a Unified Communications Engineer. We’re working on a range of products that are changing how businesses in the UK communicate. As we move into the next phase of our plan, we’re looking for a Unified Communications Engineer to join us at our new Head Office in central Bournemouth.

4Com aims to be on the front foot when it comes to providing thought leadership, data analysis, forecasting and driving business performance. We’re rapidly growing this area of the business with the aim of having a market leading BI function.

What will you be doing?

In your role as a Market Research Executive, you will be responsible for ensuring the accuracy of the data supplied to our Telemarketing team, enabling them to generate new business by proactively contacting potential new clients across the country.

You will be responsible for using Microsoft Excel and our CRM system, to update company records, as well as conducting up to 300 outbound telephone surveys per day.

As we continue to grow our customer base we're looking for an IT Support technician to support our customers. This is an exciting time to join 4com who are making big noises in the telecoms world.

The Culture

As a 1st / 2nd Line Support Engineer you’ll offer our customers technical support for the range of IT and telephony products/services that we provide. Working on the Help desk, you’ll take ownership of technical queries and fault reports, liaising with customers and third parties to ensure a quick and effective resolution. Providing exception customer service through out.

We are looking for people with experience working in IT or Networking, who can apply themselves to thrive in our fast-paced, friendly environment. You’ll need to be confident in troubleshooting and have a passion for learning new skills. We always strive to offer an exceptional service, so you’ll also be great at communicating.

As a Customer Project Partner you will be the primary contact for our customers during their first 3 months of having their new telephone systems and services. You will liaise with a number of departments ensuring that all services and equipment are delivered and installed within the required time frames and to the customer’s complete satisfaction. You will have continuous communication with your customer’s keeping them updated on all areas of the project and taking ownership any customer queries that may arise during the project.

This is a fast paced role that requires excellent communication and the ability to prioritise and multi task.

We are looking for an enthusiastic, organised individual to join our face paced, New Business department. You will be responsible for undertaking administrative duties to assist in the efficient running of the New Business Department. 

You will work closely with the New Business Manager in daily tasks and assist the New Business Coordinators to ensue the smooth running of all new sales administration.

As Provisioning Coordinator you’ll support customers with setting up their new telephone systems, ensuring the smooth transfer of telephone lines from their current provider to 4Com. This involves dealing with 3^rd parties, accessing systems and ensuring a smooth transition of service. 

You’ll access systems to accurately enter customer data ensuring they have a seamless transfer in service so accuracy is a must. You’ll deal patiently with 3^rd parties whilst managing the customers’ expectations, providing excellent customer service. A professional telephone manner and the ability to empathise are also very important.

In your role as a Qualifying Lead Generator, you will be responsible for ensuring the accuracy of the data supplied to our Telemarketing team, enabling them to generate new business by proactively contacting potential new clients across the country.

You will be playing an integral part in ensuring that our data collection is of the highest quality.