It’s an accepted fact that over 30% of callers will hang up if they face silence whilst waiting for a call to be answered or transferred.
On-Hold Marketing plays a recorded message, music, or entertainment to keep the caller engaged whilst waiting and help ensure you don’t miss out on potential business. We provide professionally produced On-Hold Marketing music and recorded messages to suit the way you’d like to commnunicate.
Voicemail has come a long way in the past few years. You can now have recordings of voicemail(s) left on your desk phone delivered as a playable file to your mobile.
You can also have the call forwarded to your mobile device, or even forward the recording to a colleague who is dealing with your workload in your absence.
How many times have you seen someone make a mistake in note taking whilst on a call? Or had a dispute over information taken over the phone?
Call recording provides a great fail-safe as it records every call in or out of the business. It also provides a great way of teaching your team by listening back to their calls together to improve performance.
Call reporting allows you to see all the incoming and outgoing calls to your business, including those you may have missed due to them made received during non-office hours.
You can also identify potential trouble areas in terms of call flow, allowing you to streamline your business.
Computer Telephony Integration
CTI allows your phone system to link up with your computer and your CRM platform to elevate your levels of customer service.
See the record of an incoming customer on-screen, as the phone rings. Lookup where a new customer is based, without asking them their location, all thanks to CTI.