On-Hold Marketing helps your business to make the most of every moment. Whenever you need to place a customer on hold, our software enables you to replace the silence with music or a message of your choice, helping you to keep callers engaged and interested.Read more
Voicemail for Business
Forward calls to an available employee, access voicemails left on your office phone from your mobile or receive an instant email notification whenever someone leaves you a message with our next-generation voicemail software. Voicemail has truly been given a long-overdue upgrade.Read more
Never miss a moment thanks to Call Recording. Our software will automatically capture every phone conversation that occurs within your business, storing it on a secure database. Whenever you need to revisit the call, it’ll be right there waiting for you.
Call Recording software is also a fantastic service to assist with staff training. New employees can review their performance and learn from every call.Read more
Our Call Reporting and management software is an essential for just about any business. Incredibly useful for both staff and business owners, this application makes it easy to view call history, note down any missed calls and analyse the efficiency of employees.
Particularly useful for managers is the call handling feature, where you can see how quickly calls are answered, how long each call lasts and how many are transferred.Read more
Computer Telephony Integration
Cloud-based phone system customers can take advantage of our CTI (or Computer Telephony Integration) software, where your phone and computer will work together simultaneously to deliver a more efficient, intelligent service.
For example, when a customer whose details you have stored calls, your CTI software will quickly bring up any relevant information (such as the caller’s business name and location) on screen, helping you to create a brilliant first impression.Read more