On Hold Marketing helps your business to make the most of every moment. Whenever you need to place a customer on hold, our software enables you to replace the silence with music or a message of your choice, helping you to keep calls engaged and interested.
Voicemail for Business
Forward calls to an available employee, access voicemails left on your office phone from your mobile or receive an instant email notification whenever someone leaves you message with our next-generation voicemail software. Voicemail is no longer a basic service when you choose 4Com.
Never miss a moment thanks to call recording. Our software will automatically capture every phone conversation that occurs within your business, storing it away on a secure database. Whenever you need to revisit the call, it’ll be right there waiting for you.
Call recording software is also a fantastic service to assist with staff training too. New employees can review their performance and learn from every call.
Our call reporting and management software is an essential for just about any business. Incredibly useful for both staff and business owners, this application makes it easy to view call history, note down any missed calls and analyse the efficiency of employees.
Particularly useful for managers is the call handling analysis feature, where you can see how quickly calls are answered, how long each call lasts and how many are transferred.
Computer Telephony Integration
Cloud-based phone system customers can take advantage of our CTI (or computer telephony integration) software, where your phone and computer will work together simultaneously to deliver a more efficient, intelligent service.
For example, when a new customer calls your CTI software will quickly bring up any relevant information (such as the caller’s business name and location) on screen, helping you to create a brilliant first impression.
How can I take advantage of 4Com software?
Available as part of your overall business phone system package, you’ll be able to sign up for our exclusive software during your initial consultation with our 4Com experts. Our highly-trained engineers will install everything for you and, if required, provide training for your staff so they know exactly how to get the most out of the software available.
A large majority of available 4Com software is also cloud-based, so your staff will be able to access it from any device – not just those found in your office. It’s fantastic for staff who often work from home, or for those who are always on the move. An amazing example is our call recording software. By logging in to our specialised portal, staff can retrieve relevant calls they’ve missed or would like to listen to for a second time whenever they desire.
Can I buy 4Com software as a standalone product?
Currently, 4Com software is not available to buy as a standalone product. To take advantage of our innovative software, you’ll need to become a 4Com customer and sign up to one of our business phone system packages. To discover which phone system will be best for your business, please get in touch with a member of our experienced 4Com team.