Software & Applications

At 4Com, our business phone systems have been developed to revolutionise the way your business works. As well as delivering high call-quality, you’ll find a huge range of advanced software and applications available to help you impress clients and improve your internal communications.

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Software & Applications

Packages to
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On-Hold Marketing

On-Hold Marketing helps your business to make the most of every moment. Whenever you need to place a customer on hold, our software enables you to replace the silence with music or a message of your choice, helping you to keep callers engaged and interested.

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Voicemail for Business

Forward calls to an available employee, access voicemails left on your office phone from your mobile or receive an instant email notification whenever someone leaves you a message with our next-generation voicemail software. Voicemail has truly been given a long-overdue upgrade.

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Call Recording

Never miss a moment thanks to Call Recording. Our software will automatically capture every phone conversation that occurs within your business, storing it on a secure database. Whenever you need to revisit the call, it’ll be right there waiting for you.

Call Recording software is also a fantastic service to assist with staff training. New employees can review their performance and learn from every call.

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Call Reporting

Our Call Reporting and management software is an essential for just about any business. Incredibly useful for both staff and business owners, this application makes it easy to view call history, note down any missed calls and analyse the efficiency of employees.

Particularly useful for managers is the call handling feature, where you can see how quickly calls are answered, how long each call lasts and how many are transferred.

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Computer Telephony Integration

Cloud-based phone system customers can take advantage of our CTI (or Computer Telephony Integration) software, where your phone and computer will work together simultaneously to deliver a more efficient, intelligent service.

For example, when a customer whose details you have stored calls, your CTI software will quickly bring up any relevant information (such as the caller’s business name and location) on screen, helping you to create a brilliant first impression.

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How can I take advantage of 4Com software?

Available as part of your overall business phone system package, you’ll be able to sign up for our exclusive software during your initial consultation with our experts. Our highly-trained engineers will install everything for you and, if required, provide training for your staff so they know exactly how to get the most out of the software. A large majority of 4Com software is also cloud-based, so your staff will be able to access it from any device – not just those found in your office. It’s fantastic for staff who often work from home, or for those who are always on the move. An amazing example is our Call Recording software. By logging in to our specialised portal, staff can retrieve relevant calls they’ve missed or would like to listen to for a second time whenever they desire.

Can I buy 4Com software as a standalone product?

Currently, 4Com software is not available to buy as a stand-alone product. To take advantage of our innovative software, you’ll need to become a 4Com customer and sign up to one of our business phone system packages. To discover which phone system will be best for your business, please get in touch with a member of our experienced 4Com team.

Google Reviews

We’re proud to be rated 4.8 out of 5 on Google, the highest in our industry among those with over 500 reviews! Take a look below at just some of the great feedback we’ve received from our customers.

Amanda Wilkinson
14:09 21 Nov 19
Your engineer Kieren Biltcliffe has visited us today where he has been installing an updated system for us. He was very helpful & polite and we were all extremely impressed. We have been a 4com customer now for 2 years and have always found them extremely helpfulread more
Laura Parker
15:08 19 Nov 19
1st Stage Installation today and received fantastic service from Matthew March. Five stars so far. Can’t wait until we are live at John Parker Fixings IPSWICHread more
Hayley Peters
10:16 25 Oct 19
Gareth Owen came to Smoking Gun PR on…Gareth Owen came to Smoking Gun PR on 25/10. He was amazing! He resolved our issues, helped staff with training needs and was really clear in his communication around what our issues were and advising on next steps.We have been a 4com customer for the past 6 months.read more
Elaine W.Yorks
13:39 22 Oct 19
Kieren was very efficient setting up our new phone system. Answered all our questions and explained how everything worked. We have been with 4 com for 4 months now and are very happy with them, would highly recommend.read more
Amy Callaghan
13:49 21 Oct 19
Gareth Owen came to us today at Dental Lounge to replace a faulty server. Very helpful and speedy service!We have been 4com customers for over 4 years and have had no problems whatsoever. Would recommend!read more

Looking for more information? Get in touch

We know your phone system needs are unique, which is why we don’t pretend to know what matters most to you; we can’t wait for you to tell us! Rest assured that you’ll only hear from us; we won’t be sharing your data with any third parties.

Sales: 0333 009 6832

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