Software & Applications

At 4Com, our business phone systems have been developed to revolutionise the way your business works. As well as delivering high call-quality, you'll find a huge range of advanced software and applications available to help you impress clients and improve your internal communications.

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Software & Applications

Software & <span>Applications</span>
Packages to
suit you
Business-improving
software
Get more from your phone system
UK-based
support

On-Hold Marketing

On-Hold Marketing helps your business to make the most of every moment. Whenever you need to place a customer on hold, our software enables you to replace the silence with music or a message of your choice, helping you to keep callers engaged and interested.

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Voicemail for Business

Forward calls to an available employee, access voicemails left on your office phone from your mobile or receive an instant email notification whenever someone leaves you a message with our next-generation voicemail software. Voicemail has truly been given a long-overdue upgrade.

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Call Recording

Never miss a moment thanks to Call Recording. Our software will automatically capture every phone conversation that occurs within your business, storing it on a secure database. Whenever you need to revisit the call, it’ll be right there waiting for you.

Call Recording software is also a fantastic service to assist with staff training. New employees can review their performance and learn from every call.

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Call Reporting

Our Call Reporting and management software is an essential for just about any business. Incredibly useful for both staff and business owners, this application makes it easy to view call history, note down any missed calls and analyse the efficiency of employees.

Particularly useful for managers is the call handling feature, where you can see how quickly calls are answered, how long each call lasts and how many are transferred.

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Computer Telephony Integration

Cloud-based phone system customers can take advantage of our CTI (or Computer Telephony Integration) software, where your phone and computer will work together simultaneously to deliver a more efficient, intelligent service.

For example, when a customer whose details you have stored calls, your CTI software will quickly bring up any relevant information (such as the caller’s business name and location) on screen, helping you to create a brilliant first impression.

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How can I take advantage of 4Com software?

Available as part of your overall business phone system package, you’ll be able to sign up for our exclusive software during your initial consultation with our experts. Our highly-trained engineers will install everything for you and, if required, provide training for your staff so they know exactly how to get the most out of the software. A large majority of 4Com software is also cloud-based, so your staff will be able to access it from any device – not just those found in your office. It’s fantastic for staff who often work from home, or for those who are always on the move. An amazing example is our Call Recording software. By logging in to our specialised portal, staff can retrieve relevant calls they’ve missed or would like to listen to for a second time whenever they desire.

Can I buy 4Com software as a standalone product?

Currently, 4Com software is not available to buy as a stand-alone product. To take advantage of our innovative software, you’ll need to become a 4Com customer and sign up to one of our business phone system packages. To discover which phone system will be best for your business, please get in touch with a member of our experienced 4Com team.

Google reviews

We’re proud to be rated 4.7 out of 5 on Google, the highest in our industry among those with over 1000 reviews! Take a look below at just some of the great feedback we’ve received from our customers.

Patricia Pallister
08:12 20 Jan 22
Fabulous Service. Gareth Owen, set my mind at rest with regards the issues we were having with our Hi Hi. He was professional, knowledgeable and nothing was to much trouble for him. I am certainly not technical minded and the patience he showed was second to none. Thank you Gareth and thank you 4 Com. 10/10read more
James Smith
12:29 19 Jan 22
Kieren came out and completed the installation and carried out training successfully. Very helpful service and assistance. Phone working to its full capacity and good understanding of how to use it through the training provided.Smith and Son Heavy Equipment Engineers Ltdread more
Sarah Reindl
13:26 07 Dec 21
We had our upgrade fitted today. Our experience with Tom the engineer today, has been far better than previously experienced. The training has been clear and understanding, helping us to set up our app for our out of office calls. It has been a first class service from him and would like to thank Tom for his knowledgeable service today.Saracen fire protectionread more
Deborah Mountain
16:10 03 Dec 21
Fantastic service from start to finish. Amazing product installed quickly and professionally. Ben who did our installation was very helpful friendly nothing was too much trouble explained how the system worked and answered all our questions, would highly recommend.read more
Barry Palmer
12:21 17 Mar 20
We purchased our new phone system from 4 Com and have been very impressed with the quality of work, equipment and the professionalism of the two engineers who handled the installation. Ben Levesley and David Perry were thorough in the training they gave and no question was too stupidread more

Looking for more information? Get in touch

We know your phone system needs are unique, which is why we don’t pretend to know what matters most to you; we can’t wait for you to tell us! Rest assured that you’ll only hear from us; we won’t be sharing your data with any third parties (unless you have selected Business Utilities, in which case you will hear from our partner Utilities Made Simple).

Sales: 0333 009 6832

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