Business Phone Systems

Business phone systems play an important part in modern-day business and should provide far more than just calling ability. Discover how our systems can help you improve your business.

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Business Phone Systems

Wide range of business phones
Business-improving software
UK-based support for a faster response
We will buy you out of your existing contract

Business phone systems comparison

Samsung
PBX
An on-premise PBX system which utilises traditional PSTN networks for calls
Samsung PBX
HiHi on
Fibre Line
Cloud-based, easily scalable system with dedicated fibre line ensuring call quality
HiHi on Fibre Line
HiHi on
Leased Line
Cloud-based system with dedicated leased line for high volume video calling & broadband
HiHi on Leased Line
PACKAGES
Available products
 Samsung i5210
Samsung i6011		 HiHi
HiHi Connect
HiHi There		 HiHi
HiHi Connect
HiHi There
Number of users
 3-10 3-100 100+
Suitable for
 Single office, rural locations SME’s looking for flexible communication Large enterprises with high bandwidth requirements
FEATURES
Mobile apps

HiHi Connect & HiHi There for Unified Communication HiHi Connect & HiHi There for Unified Communication
Plug & play scaling

Video Support

Headset Compatiblity

Support & maintenance
 24/7 Fault reporting
With 24-hour support option		 24/7 Fault reporting
With 24-hour support option		 24/7 Fault reporting
With 24-hour support option
Updates
 None OTA Software Updates as standard OTA Software Updates as standard
Video conferencing

Geographic & Non-geographic numbers

Call recording

Call reporting

On-hold marketing

Google reviews

See what our customers say…

Barry Palmer
12:21 17 Mar 20
We purchased our new phone system from 4 Com and have been very impressed with the quality of work, equipment and the professionalism of the two engineers who handled the installation. Ben Levesley and David Perry were thorough in the training they gave and no question was too stupidread more
Ben Sinclair
16:20 12 Mar 20
My company has been with 4Com for over 8 years and we’ve always enjoyed a very friendly and efficient service.Today we had an install on a new upgraded phone system, done by James Horton and Matthew March. Everything went well. They were polite, listened to our requirements and completed the first phase of the install without any fuss.read more
Tim Warner
14:23 09 Mar 20
Matt came and installed without any fuss. Very efficient and easy to get along with. Entirely in keeping with the excellent customer service we have experienced from 4Com.Hats off!read more
Amanda Pritchard
11:56 26 Feb 20
Luke Walsh from 4Com came to see us this week to set up our new phone system, which looks fab and he was very helpful and friendly. We signed up last week and the whole process thus far has been efficient and hassle free.Luke seemed to have a lot of knowledge and we were confident in the advise he was giving us, along with answering all of our questions.I would highly recommend 4Com and thank Luke for his time with usread more
Michelle Reeve
12:42 21 Feb 20
This company has provided the best customer service I have received in years! They are very quick to sort out any issues and the person who came to install our phones, known as Arj, was absolutely excellent. He was extremely knowledgeable and explained everything to us clearly. Looking forward now to everything being finalised and getting up and running. Would highly recommendread more

How our phone system works

At 4Com we offer a number of phone systems to suit your needs: HiHi, which is VoIP-based, and our traditional analogue business phones. They operate in slightly different ways and may suit certain businesses better than others. Discover more below.

What does a 4Com Phone System include?

We combine leading products with a suite of business-improving software together with UK-wide installation and support to provide an all-encompassing phone system package. The phones we offer include HiHi2, the industry leading VoIP phone, as well as handsets from Samsung and Yealink, DECT handsets from Samsung and headsets from Sennheiser and Plantronics. Read through the rest of this section to find out more about how we put all of this together to create the right phone system for your business.

Select the right devices

No business system would be complete without the right devices, so you’ll be pleased to know we offer a wide selection of phones and accessories to suit the way you work. The industry leading HiHi2 device is the the most popular of the phones we supply and it comes with video calling as standard. We also have a range of DECT handsets, headsets, mobiles and tablets for you to choose from.

Suite of software

As our Phone Systems are VoIP-based, you’ll be able to enjoy the enhanced suite of software such as the improved Voicemail application, Call Recording and Call Reporting. At the same time, you’ll be able to utilise video calling, which helps you create a more personal relationship with your business partners.

Installation process

Our installation process ensures you can get the most from your system from day one. Alongside installing the system itself, our engineers deliver thorough training to you and your team so that you know how to use your phone system. They’ll be happy to answer any questions you may have throughout the process.

UK-based support

Once your phone system is installed you’ll be supported by our UK-based team. At our head office in Bournemouth, we’re able to resolve over 75% of support related issues, but if you need someone to visit your office, we have engineers located across the UK so that they can reach you more quickly.

What does a 4Com Phone System include?

We combine leading products with a suite of business-improving software together with UK-wide installation and support to provide an all-encompassing phone system package. The phones we offer include HiHi2, the industry leading VoIP phone, as well as handsets from Samsung and Yealink, DECT handsets from Samsung and headsets from Sennheiser and Plantronics. Read through the rest of this section to find out more about how we put all of this together to create the right phone system for your business.

Select the right devices

No business system would be complete without the right devices, so you’ll be pleased to know we offer a wide selection of phones and accessories to suit the way you work. The industry leading HiHi2 device is the the most popular of the phones we supply and it comes with video calling as standard. We also have a range of DECT handsets, headsets, mobiles and tablets for you to choose from.

Suite of software

As our Phone Systems are VoIP-based, you’ll be able to enjoy the enhanced suite of software such as the improved Voicemail application, Call Recording and Call Reporting. At the same time, you’ll be able to utilise video calling, which helps you create a more personal relationship with your business partners.

Installation process

Our installation process ensures you can get the most from your system from day one. Alongside installing the system itself, our engineers deliver thorough training to you and your team so that you know how to use your phone system. They’ll be happy to answer any questions you may have throughout the process.

UK-based support

Once your phone system is installed you’ll be supported by our UK-based team. At our head office in Bournemouth, we’re able to resolve over 75% of support related issues, but if you need someone to visit your office, we have engineers located across the UK so that they can reach you more quickly.

The benefits of our business phone system

Flexible packages

Our business phone systems have no fixed price, as each package is completely tailored to your company, so you’ll never pay for services you simply don’t need. The price you pay will depend on factors such as the number of extensions in your office, additional equipment and software plus any other options you may choose.

Helpful software

There’s more to a fantastic, leading business phone system than a high-spec handset. 4Com software is designed to revolutionise your working life, helping you to impress clients and improve day-to-day work for your staff. From Call Recording to Computer Telephony Integration, we can create the perfect software package for you.

Nationwide support

If you ever need to ask us a question, you’ll come through to our call centre based at our head office in Bournemouth. While that team can answer the vast majority of queries, if you need a site visit, you’ll meet one of our of nationwide engineers, all of whom are highly experienced in installing and maintaining our range of business phone systems.

Which products are right for you?

At 4Com, we offer a range of products for a reason. Depending on the size and needs of your business, certain business phone systems will suit you better than others.

Small businessor requiring

3-10 extensions
  • HiHi Phone System
  • Call Reporting
  • Call Recording
  • Voicemail
  • Broadband

Medium businessor requiring

4-100 extensions
  • HiHi Phone System
  • Call Reporting
  • Call Recording
  • Voicemail
  • On Hold Marketing
  • Computer Integration
  • Broadband
  • Business Mobiles

Largebusinessor requiring

101+ extensions
  • HiHi Phone System
  • Call Reporting
  • Call Recording
  • Voicemail
  • On Hold Marketing
  • Computer Integration
  • Broadband
  • Business Mobiles
  • Dedicated Leased Lines
  • 24/7 Support
  • Headsets
  • Cordless Phones

Our commitment to you

Our relationship doesn’t end after your business phone system has been installed. We’ll be here for you whenever you need us.

Your business Phone Partner

4Com is much more than a telecommunications service. We’re your business phone partner, and we’re here to offer you and your company support all day, every day from the moment you enquire about our products.

Phone system Installation

It’s business as usual when you choose to switch to a business phone system from 4Com. We’ll take care of everything, installing your new system first alongside your existing setup to cause no disruption. Once installed, we’ll seamlessly switch you over.

Phone system Support

Our expert support team are based right here in the UK, at our Head Office in Bournemouth. If they can’t resolve your issue over a call, they’ll arrange for one of our support engineers to visit you as soon as possible. Our engineers are road-based and stationed throughout the UK, meaning they can visit you quicker than many of our competitors.

Getting a business phone system as a small business

We know how important a good phone system is for any company, but especially small businesses, which is why we’ve put together a package to suit a smaller office (4-10 phones) that can truly make a difference. By combining the functionality of HiHi2 with helpful software like Call Recording, Call Reporting, On-Hold Marketing and Computer Telephony Integration, we offer a small-business phone system that keeps you one step ahead. Contact us today for your free quote.

Things to consider when looking at a new phone system

Whether this is your first time investing in a business phone system or you’re upgrading from an older system, it’s important to spend some time thinking about what your telecommunication needs really are.
If your office suffers from low broadband speeds, you might not be able to fully utilise our VoIP or the HiHi business phone systems to their full potential. Instead, you may prefer to browse our business phone range.
Managing a busy office? You may be interested in our business-improving software.
Our HiHi system helps you to see more of what’s really being said via video calls. It’s fantastic for improving client relationships.

FAQs

Modern business phones increasingly run across internet connections, hence the acronym VoIP (Voice over Internet Protocol). Whereas traditional systems needed an on-site PBX, this function is now performed remotely, which is what is meant by a “cloud-based” system. Cloud based systems offer businesses easy scalability options and tend to be cheaper than their traditional counterparts.

The cost of a new business phone system will depend entirely on what you’re looking for. At 4Com, we’re able to use the savings we make in areas like broadband, mobiles, calls and lines to fund a new business phone system, meaning you can get this system at little to no extra cost than what you’re paying at the moment.

You should expect your business phone system to last up to a decade. As with changes in the mobile industry however, business phones to tend to see technology upgrades every year or two which can be taken advantage of with any reputable supplier.

If you’re looking for a temporary redirect, you can do this on your HiHi device. If you’re looking for a longer term solution, we can activate account-wide call forwarding to send your main number to a mobile phone or even a group of mobile phones.

The effectiveness of high-speed internet means that some businesses may not need separate phone lines for their business. That being said, if you’re looking to make calls alongside other internet activity, a dedicated line for your communications is advisable.

Alongside an easy-to-use phone system, it’s worth getting a phone system that comes with additional features. Software such as integration with your computers, Call Recording (so that you can listen back to each call) and Call Reporting (which lets you see any calls you missed) can all have positive impacts on small businesses in particular.

Due to the need for on-site equipment, you will often find that a PBX system is more expensive than its cloud-based counterpart. The exact cost will depend on the number of handsets you need and whether you require any additional software.

This depends on the setup of your system, If you are planning to use voice services over your internet connection, it can be advisable to have separate connections for your internet and phone use.

Our customers prefer the feature rich HiHi VoIP phone system, with its ability to hold video calls, over other systems. HiHi also comes with video support as standard, meaning that you can see us whenever you call in so that we can explain how best to resolve any issues you may have with your phone system.

It can vary from provider to provider, but we usually complete number transfers within 10 working days.

The cost of a phone system for a small business would depend on what features you were looking for. Providers can often utilise wholesale rates and other savings to fund or partially fund a new feature-rich phone system.

It is highly advisable for businesses to have a landline as this presents a greater number of possibilities for communication than a mobile connection. For example software like Computer Telephony Integration, Call Recording and Call Reporting would all be possible with a landline but not on mobile.

Looking for more information? Get in touch

We know your phone system needs are unique, which is why we don’t pretend to know what matters most to you; we can’t wait for you to tell us! Rest assured that you’ll only hear from us; we won’t be sharing your data with any third parties.

Sales: 0333 009 6832

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