How our phone system works
Here at 4Com, we offer different phone systems to suit your needs: HiHi, which is VoIP based and our traditional analogue business phones. They operate in a slightly different way and may suit certain businesses better than others. Discover more below.
Installation process
Our installation process ensures you can get the most from your system from day one. Alongside installing the system itself, our engineers deliver thorough training to you and your team so that you know how to use your phone system. They’ll be happy to answer any questions you may have throughout the process.
Select the right devices
No business system would be complete without the right devices, so you’ll be pleased to know we offer a wide selection of phones and accessories to suit the way you work. The industry leading HiHi device is the centre piece, with video calling as standard, but we also have a range of dect handsets, headsets, mobiles and tablets for you to choose from.
Suite of software
As our Phone Systems are VoIP based, you’ll be able to enjoy the enhanced suite of software such as the improved Voicemail application, improved call recording and call reporting. At the same time, you’ll be able to utilise video calling, which helps you create a more personal relationship with your business partners.
What does a 4Com Phone System include?
Here at 4Com, we combine leading products with a suite of business improving software and UK wide installation and support to provide an all-encompassing phone system package. The phones we offer include HiHi, the industry leading VoIP phone, as well as Handsets from Samsung and Yealink, DECT handsets from Samsung and headsets from Sennheiser and Plantronics. Read through the rest of this section to find out more about how we put all of this together to create the right phone system for your business.
UK-based support
Once your phone system is installed you’ll be supported by our UK-based team. At our head office in Bournemouth, we’re able to resolve over 75% of support related issues, but if you need someone to visit your office, we have engineers located across the UK so that they can reach you more quickly.
Our business phone systems have no fixed price. Our packages are completely tailored to your company, so you'll never pay more for services you simply don't need. The price you pay will depend on factors such as the number of extensions needed, additional equipment and software and any other options you may choose.
There's more to a fantastic, leading business phone system than a high-spec handset. 4Com software is designed to revolutionise your working life, helping you to impress clients and improve the day-to-day for your staff. From call recording to computer technology integration, we can create the perfect software package for you.
Included services
Supporting Businesses Of All Sizes
Small start-up or nationwide company, at 4Com we're equipped to support businesses of all sizes. Whether you need a business phone system to service one office or thirty, we'll have the solution to help you streamline your business communications.
Small
We work with business of all sizes - there are no minimum requirements when it comes to enjoying our advanced phone systems. Team of two or team of ten, 4Com will be delighted to assist you.
Medium
We're here to help growing businesses, and you'll be free to adjust and expand the services you receive from 4Com whenever you need it.
Large
We handle over 10 million minutes' worth of calls every single month, so you can rest assured 4Com is fully equipped to support even the biggest organisations.
Things to consider when looking at a new phone system
Whether this is your first time investing in a business phone system or you're upgrading from an older system, it's important to spend some time thinking about what your telecommunication needs really are.
Which products are right for you?
At 4Com, we offer a range of products for a reason. Depending on the size and needs of your business, certain business phone systems will suit you better than others.
Small
- HiHi Phone System
- Call Reporting
- Call Recording
- Voicemail
- Broadband
Medium
- HiHi Phone System
- Call Reporting
- Call Recording
- Voicemail
- On Hold Marketing
- Computer Telephony Integration
- Broadband
- Business Mobiles
Large
- HiHi Phone System
- Call Reporting
- Call Recording
- Voicemail
- On Hold Marketing
- Computer Telephony Integration
- Broadband
- Business Mobiles
- Dedicated Leased Lines
- 24/7 Support
- Headsets
- Cordless Phones
Installations
estimates
Installation is a 2-step process, so you'll never be left without a working phone system. We'll install your new business phone system alongside your existing one first, before switching you over.
Get in touchWe'll meet with you to understand your current office set up, and offer advice based on our analysis.
Our consultant will create a unique package, tailored completely to your business. This proposal will detail which phones, headsets and services you require.
You'll meet with one of our Customer Project Partners. They'll be your main point of contact throughout the installation process.
Our engineers will arrive within two to three weeks. Before they arrive, your staff can receive training on their new 4Com phones.
We'll be working hard in the background to get your business 4Com ready. Installation will be completed with a final phone call or site visit.
Our commitment to you
Our relationship doesn't end after your business phone system has been installed. We'll be here for you whenever you need us.
Your Business Phone Partner
4Com is much more than a telecommunications service. We're your business phone partner, and we're here to offer you and your company support all day, every day from the moment you enquire about our products.
Phone System Installation
It's business as usual when you choose to switch to a business phone system from 4Com. We'll take care of everything, installing your new system first alongside your existing setup to cause no disruption. Once installed, we'll seamlessly switch you over.
Phone System Support
Our expert support team are based right here in the UK, at our Head Office in Bournemouth. If they can't resolve your issue over a call, they'll arrange for one of our support engineers to visit you as soon as possible. Our engineers are road-based and stationed throughout the UK, meaning they can visit you quicker than many of our competitors.
Looking for more information? Get in touch
Please complete the following form and one of our team will be in touch.
