What is Call Reporting?
An invaluable tool for many businesses, phone Call Reporting allows you to see all the incoming and outgoing calls to your business and collates them into a report.
This is especially useful for tracking the busiest departments in your business and discovering calls you may have missed from non-office hours.
What is an example of Call Reporting?
One example of a Call Reporting is missed call analysis. Call Reporting will allow you to see every missed call in the business or see if there are any areas of the business that take longer to answer a call – or if they miss a high number of calls completely.
Call Reporting allows you to investigate this issue and help you determine if you need to employ more staff, or alternatively introduce more training sessions for your existing employees.
What kind of metrics are measured?
Our Call Reporting software measures three main metrics:
Missed Call Analysis
Missed call analysis allows you to see each missed call, including the phone number, time of day and the number the caller was dialling so that you can decide whether you need to return the call. This feature is particularly useful to see who has called you outside office hours, as you can then follow these callers up to see if you can be of assistance.
Call Handling Analysis
Call Handling Analysis provides opportunities to see statistics on how quickly your staff answer calls, how many are transferred and how long staff spend on each call. Looking at these statistics can help you assign more or less staff to particular tasks, address customer service issues and judge performance levels of both outbound and inbound sales teams.
Call Reporting is also useful for marketing analysis in that you can assign each campaign a unique phone number and then use our reports to see which campaign has generated the most calls over any given time period. Combine this with our geographic number service to analyse your success across different parts of the country and see which campaigns are the most successful.