What is VoIP?

VoIP stands for Voice over Internet Protocol, and thanks to ever-improving broadband speeds across the UK, it’s currently one of the fastest growing areas in telecoms.

Phone calls are made and received by travelling over an internet connection, but that’s where the differences on the calls side end; it’s a new, faster, potentially cheaper way of making business phone calls. There are some details about the more technical side of VoIP available in the next section.

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How does VoIP work at 4Com?

HiHi, the revolutionary phone system available from us here at 4Com is a fantastic example of VoIP at its best.
We’ll use a dedicated broadband line for your calls, including video calls, but before the call even reaches you there’s plenty going on behind the scenes. It all happens in a matter of milliseconds, but the process is as follows:

  • A member of your business will dial a number (perhaps of a client or a colleague) in the same way as you would on a traditional phone.
  • This call is then routed by a Softswitch, housed inside our data centres across London.
  • The switch will route your call, establishing the validity of the number and checking if the line is available.
  • If the line is free, your recipient will hear their phone ringing. Once they pick up, the call will begin.

In short, the call works in a very similar way to traditional analogue calls, except now the signals are being passed digitally using various switches. To ensure you can connect as quickly as possible, and to prevent interruptions, Softswitches are held in multiple locations.

Is VoIP cost-efficient?

Faster than a traditional network, you might assume that switching to VoIP will be an expensive process, especially with the software that you’d expect from a leading VoIP provider. However, low-cost calls are one of the major benefits of VoIP making this an extremely cost-efficient upgrade.

These savings on call costs, and those we can make you in other areas, help us to fund the system as a whole, meaning that we can often provide your with a brand new HiHi VoIP system at little or no extra cost to your business. That means you’ll be able to enjoy all the software benefits, such as enhanced Call Recording, Reporting and On Hold Marketing, for potentially very little outlay.

Is VoIP suitable for my business?

VoIP enables fantastic phone systems and is suitable for a huge range of businesses across almost every industry.
As well as calls being cheaper than those from a traditional phone network, VoIP also offers a huge amount of flexibility for businesses. Easy to scale up or down, you can adjust your VoIP package to suit your company.

Let’s say you experience sudden growth, and over a short period of time find yourself with a lot of new staff members. There’s no need to panic. Thanks to VoIP, it’s easy for us to provide additional handsets when you’re ready to expand. If needs be, we can also install additional broadband lines to improve the number of concurrent calls you can make.

Disruption will be kept to a minimum; with 4Com all you need to do is get in touch with our team and we’ll quickly make any necessary adjustments, installing extra equipment as fast as possible.

You’ll find a bunch of extra features available with VoIP phone systems too. This will vary depending on what VoIP system you choose, and which provider you select, but those with our revolutionary HiHi phone system can look forward to a bunch of beneficial features designed to make your working day even easier. Examples include call recording, call reporting, call hold and so much more

Switching to VoIP with 4Com

Switching to VoIP at 4Com is a smooth process, and our services will always be completely tailored to you.

There are no fixed costs or set prices available for our VoIP phone systems, and this is to ensure you don’t end up paying more for something you don’t need. Instead, we’ll take the time to meet with you and assess the needs of your business. We take every factor into consideration, right down to the number of calls you make, and once you’re happy we’ll begin our two-step installation process.

Our trained team will visit your workspace to provide training for your new phones and software, which will be installed initially alongside your old system. You’ll have time to get used to VoIP, before our engineers return to completely switch you over to our network.

Discover more about our HiHi phone system, or get in touch with a member of our team to begin making the switch to VoIP today.

Mark Rodgers
Mark Rodgers
18:02 23 Oct 18
What can I say, Lenny was was a real joy to meet with! Top class service no pushy sales pitch and incredibly courteous. Can't recommened Lenny and his team enough!read more
Nadine Lewis
Nadine Lewis
09:26 18 Sep 18
Excellent support from Becky Meehan with the installation process of our new telephone system. Friendly, efficient, polite and extremely professional service from Becky.Nadine Lewis, DirectorCWE Services Ltdread more
Peter Barratt
Peter Barratt
12:34 28 Aug 18
We have found 4Com to be an extremely helpful company and are very pleased with the service we receive. Any issues are dealt with extremely quickly and the staff are always very friendly. On behalf of K. Wagstaff & Sons Ltd. I would like to say a personal thank you to Kevin Beckett, our CPP Becky Meehan and our engineers Brian and Cameron.read more
Hayley Sengebusch
Hayley Sengebusch
15:33 24 Aug 18
These guys are just brilliant - we lost our main switchboard line but Mark and the team did an amazing job in getting everything sorted and we're now back up and running - THANK YOU!read more
Robyn Dolan
Robyn Dolan
15:07 15 Aug 18
Mark was very helpful when he came to our office to set up our new phones. He talked us through everything we needed to know on how to use them and was able to answer any questions we had. Thank you very much on behalf of Pavillion Properties!read more
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