At 4Com we always work hard to ensure all our customers receive exceptional service and care, so they can make the most of their telephone system. We hope you will never have a reason to complain about us. However, we understand that despite our best efforts, errors can occur, and issues may arise. If this is the case, we would like to hear from you and have the chance to resolve the matter with you. Please see below for the ways in which you can get in touch with us.
You can let us know of your concerns by:
Email: [email protected]
Post:
Customer Services
4Com Technologies Ltd
One Lansdowne Plaza
24 Christchurch Road
Bournemouth
Dorset
BH1 3NE
To help us investigate your concerns as efficiently as possible, please outline the issues you have experienced in your email or letter.
Telephone: 01202 592 344
You will speak to one of our Customer Services team members who will be able to listen to your concerns and open a case for investigation.
Following your contact either via phone, email or post, we aim to provide a receipt response within 1 working day, acknowledging your case, providing a reference and a time frame to provide our full response following an investigation into the issues you have raised.
We will make every effort to provide our formal response as quickly as possible, but depending on the complexity of the complaint and the resource required, this can take up to 14 working days.
We hope that our response satisfies your complaint fully and we can reach a resolution.
Communications Ombudsman
If for any reason, this is not the case and you are still not satisfied with our response and 4Com have provided our final position (and you have 10 or fewer employees) you can request an Alternative Dispute Resolution (ADR) letter, whereby you can approach the Communications Ombudsman of which we are a member, for an independent review.
Equally, if 8 weeks have passed since logging your complaint and there is yet to be a satisfactory resolve, an ADR letter will be issued by 4Com enabling you to log a case with Communication Ombudsman.
Communications Ombudsman offers an independent, alternative dispute resolution service which is free for you to use.
Please see details below for their contact details:
https://www.ombudsman-services.org/
Name: Communications Ombudsman
Website: www.commsombudsman.org
Email: [email protected]
Phone: 0330 440 1614 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
Post: Communications Ombudsman
P.O. Box 730
Warrington, WA4 6WU
Financial Ombudsman Services
You may have the right to refer your complaint to the Financial Ombudsman Service, free of charge by visiting:
https://www.financial-ombudsman.org.ukName: Financial Ombudsman ServicesWebsite: https://www.financial-ombudsman.org.uk Email: [email protected] Phone: 0800 023 4567
