What is a hosted phone system?
A hosted phone system, which is sometimes referred to as ‘hosted telephony’ or ‘hosted PBX (Private Branch Exchange)’, is an internet based, cloud-hosted phone system, meaning the servers and applications of the phone system are not based on your premises, but are instead based at 4Com’s data centre.
Cloud-hosted phone systems are ideal for the modern working world as they allow you and your employees to access the work phone system from anywhere in the world, whether they are in the office, working from home or on the move.
Browse our range of hosted phone systems below or get in touch with us to talk about which system would work best for your business.
Hosted phone systems comparison
Samsung
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HiHi on
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HiHi on
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PACKAGES |
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Available products |
Samsung i5210 Samsung i6011 |
HiHi HiHi Connect HiHi There |
HiHi HiHi Connect HiHi There |
Number of users |
3-10 | 3-100 | 100+ |
Suitable for |
Single office, rural locations | SME’s looking for flexible communication | Large enterprises with high bandwidth requirements |
FEATURES |
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Mobile apps |
HiHi Connect & HiHi There for Unified Communication | HiHi Connect & HiHi There for Unified Communication | |
Plug & play scaling |
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Video Support |
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Headset Compatiblity |
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Support & maintenance |
24/7 Fault reporting With 24-hour support option |
24/7 Fault reporting With 24-hour support option |
24/7 Fault reporting With 24-hour support option |
Updates |
None | OTA Software Updates as standard | OTA Software Updates as standard |
Geographic & Non-geographic numbers |
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Call recording |
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Call reporting |
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On-hold marketing |
How does a hosted phone system work?
Unlike traditional phone systems which are hardwired into a Public Switched Telephone Network (PSTN), a hosted phone system uses Voice over Internet Protocol (VoIP) technology which transmits calls over IP data networks, enabling you to make and receive calls over an internet connection. This means you can take calls over your mobile phone, laptop, desktop or VoIP connected phone system.How our hosted phone systems benefit you and your customers
Our hosted phone systems come with a wide variety of benefits which are already helping our clients to improve their business communications each day.Easy installation
Hosted phone systems have a simple and easy setup as all of the hardware is stored at our data centre. This means we can either get you set up quickly using your existing hardware, or we can provide industry-leading hardware such as HiHi.
Network reliability
Hosted phone systems offer enhanced network reliability compared with traditional phone networks. We can also provide you with a business broadband solution which creates a more reliable network connection, ensuring your VoIP calls go uninterrupted.
Superior call quality
VoIP calls offer superior call quality compared to traditional phone systems as there is less chance of interference due to the lack of phone lines. We can help you achieve the optimum setup to enhance your call quality.
Enhanced features
Hosted phone systems come with a wide array of additional add-ons and enhanced features, from call recording to create better training experiences to call reporting to get a better understanding of overall performance.
Cost efficient
Hosted phone systems are often more cost efficient than traditional phone systems because you only ever pay for what your business specifically needs. The installation costs are often lower too as there is less hardware to install.
Video calling
Make your communications more personal with options for audio or video calling through your hosted phone system. Use your laptop, desktop, mobile or VoIP deskphone to connect with colleagues and customers via video calling.
Improved customer experience
Your customers will benefit from improved call quality, the ability to talk to your staff even when they are on the move and many other features that are available with hosted phone systems which help businesses to enhance their customer experience.
Work from anywhere
With the use of Softphones (desktop or mobile apps which connect to your hosted phone system), you and your employees can receive and make business calls from anywhere in the world.
Easy to scale
Scalability is one of the main benefits of a hosted phone system. It’s quick and easy to add multiple new lines to accommodate growth and remove them just as quickly as you added them, offering you total flexibility.
Security
Prevent data breaches with a more secure system. Our hosted phone systems are protected by firewalls and other types of encryption to keep your data secure, which gives you one less thing to worry about.
