Phone systems for UK call centres
We provide a variety of different call centre phone systems, made up of reliable hardware and intuitive software which help to improve customer service and boost sales.
We have options available for all business sizes, whether you have a small, local call centre, multiple offices across the UK or a remote working team.
Browse our range of call centre phone systems below or get in touch with us to talk about which system would work best for your business.
Call centre phone systems comparison
Samsung
|
HiHi on
|
HiHi on
|
|
|---|---|---|---|
PACKAGES |
|||
Available products |
Samsung i5210 Samsung i6011 |
HiHi HiHi Connect HiHi There |
HiHi HiHi Connect HiHi There |
Number of users |
3-10 | 3-100 | 100+ |
Suitable for |
Single office, rural locations | SME’s looking for flexible communication | Large enterprises with high bandwidth requirements |
FEATURES |
|||
Mobile apps |
HiHi Connect & HiHi There for Unified Communication | HiHi Connect & HiHi There for Unified Communication | |
Plug & play scaling |
|||
Video Support |
|||
Headset Compatiblity |
|||
Support & maintenance |
24/7 Fault reporting With 24-hour support option |
24/7 Fault reporting With 24-hour support option |
24/7 Fault reporting With 24-hour support option |
Updates |
None | OTA Software Updates as standard | OTA Software Updates as standard |
Geographic & Non-geographic numbers |
|||
Call recording |
|||
Call reporting |
|||
On-hold marketing |
HiHi – A deeper dive into the best call centre phone system
The cloud-based HiHi deskphone is designed to keep your team connected with each other and their customers.Designed and built in the UK with an Android operating system, the sleek user experience makes training new team members incredibly easy.
The wide range of features ensures that every person within your call centre, from the sales and customer service teams to the senior management and administration teams has everything they need to do their job to the best of their ability, right at their fingertips.
The HiHi includes all of the below features and more.
Available call centre phone system features
Automated Call Distribution (ACD)
Make sure your callers are routed to the right agents, reducing administration time and improving the caller’s experience. Multiple call routing options available.
Outbound Calling Line Identification Presentation (CLIP)
Increase trust between your agents and your customers whilst improving call answer rates with CLIP.
Dialled Number Identification Service (DNIS)
Identify the number that inbound callers originally called in from. Helping you to route the call correctly, you can also use this to analyse which telephone numbers people are using to call in.
Call transfer
Seamlessly transfer calls to your colleagues, whether they are in the same office, halfway across the country in another office or working from home.
Call forwarding
Enable call forwarding within your voicemail feature to ensure customers get to speak to an agent, rather than your answering machine.
Call whisper
Upload a specific message that is played to an agent before answering an incoming call. This could be a campaign code or information that can be easily forgotten.
CRM integration
Integrate your telephone and computer systems to ensure your team has all of their customer’s information at their fingertips
