Healthcare phone systems

Whether you are in charge of telecommunications for a clinic, doctor’s surgery, hospital, pharmacy or any type of healthcare facility, ensuring you have a high performing healthcare phone system is the number one priority. Whether private healthcare or NHS, things can get hectic, which is why we are here to support you with a cloud-based healthcare phone system that keeps you organised and makes communications easy.

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Wide range of healthcare phone systems
Business improving software
UK-based support for a faster response
We will buy you out of your existing contract

What is a cloud-based healthcare phone system?

Cloud-based healthcare phone systems use VoIP (Voice over Internet Protocol) to make and receive calls over a reliable internet connection. With a cloud-based system, healthcare facilities are not required to have an on-site phone system setup as calls are managed at an external data centre. This means the healthcare facility is fully supported by their chosen provider and no in-house resources are required to manage the phone systems. Cloud-based systems can be scaled up or down easily and provide a more reliable, clearer way of communicating with staff and patients.

Customisable Homescreen

Benefits of a cloud-based healthcare phone system

Healthcare facilities have their own unique set of communications issues. Patients or clients can find themselves in long queues before their call is answered, or there might not be enough phone lines for a patient to get through.

Without the appropriate cloud-based healthcare phone system in place, this can result in patients failing to cancel appointments, increased waiting times and overworked receptionists unable to access the staff members they need. Our cloud-based phone systems help to ease these frustrations.

Improve efficiency

Allow your staff to answer multiple calls from the same device, transfer calls to the appropriate doctor, nurse or healthcare profession and communicate in a more efficient manner.

Improved patient experiences

Provide a better communication experience for your patients by reducing on-hold times and ensuring they can speak to the right person at the right time.

Better communication between staff

Audio and video calling between staff members whether they are in the hospital, GP surgery or even on the go becomes possible with cloud-based healthcare phone systems.

Reduced costs

Set the exact number of phone lines you need to reduce costs and make savings across your business with faster, more efficient communications.

Safe and secure communications

Security is the number one priority for our VoIP phone systems, so you can rest assured that your calls are kept private and your data is kept safe and secure.

A quick look at HiHi3

HiHi3 is a highly intuitive, Google certified business phone, which incorporates essential phone
features with the ability to be customised to suit your needs.

Discover more by hovering over the teal circles on the image below.

VoIP Deskphone

HiHi3 is built with an Android operating system, giving it an interface similar to most smartphones. Intuitive to use, HiHi3 provides an enhanced user-experience.

Global Address Book

Global Address Book

Easy-to-use phonebook, plus the ability to share an electronic directory between everyone in your company with employees contact details.

Access to Google Play

Access to Google Play Store

With access to Google Play Store, you can download any apps you wish, giving you the advantage of using your HiHi3 as more than just a phone.

Video Calling

Video Calling

Enjoy face-to-face communication on HiHi3, which allows you to make and receive high quality video calls between HiHi devices.

Customisable Homescreen

Customisable Homescreen

Personalise your homescreen with your own choice of wallpaper and widgets. Add your schedule, to-do lists, weather updates, breaking news and much more!

Removable tablet

Removable tablet

HiHi3 is built as two components to make hot desking easier. The tablet gives you access to everything on your HiHi3, so you can remain connected from wherever you’re working.

Favourite Contacts

Favourite Contacts

Add contacts as a favourite so they appear in a separate list on your homescreen, giving you the ability to initiate a call in just two touches.

Our healthcare phone system features

On-hold music

Putting patients or colleagues on hold is sometimes inevitable, so we provide a professional on-hold music and messaging service to keep them entertained and reassured.

Call transfer and routing

Transfer your calls to the right person with ease with call transfer features as well as call routing for when an individual staff member is otherwise engaged.

Call recording

Whether it’s for training purposes or recording abusive calls, HiHi provides call recording features to record internal and external calls.

Call reporting

Gain a better understanding of where there are issues in communication, from calls taking too long to be answered to the number of missed calls and improve efficiency using data.

Computer telephony integration (CTI)

Connect your healthcare phone system with your CRM system to quickly access patient information during your calls, allowing for more efficient communication.

Video calling

Video call patients or colleagues from the office, hospital or on the go to provide a better, more personalised communications experience.

Your devices

Hospital phone systems

Hospitals face many challenges when it comes to communications as they can sometimes be understaffed or overwhelmed with patients. Our hospital phone systems are designed to help your support staff, doctors and nurses to streamline the communications process with better technology, advanced phone system features and a more reliable way of communicating.

Contact us to find out how our phone systems can help your hospital

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Pharmacy phone systems

Pharmacies face similar struggles to hospitals, with patients calling with an urgent need for sensitive information and doctors or nurses needing to get in touch as quickly as possible. Our pharmacy phone systems can help you to improve call response times and patient satisfaction by providing you with all the tools required for better communication.

Contact us to find out how our phone systems can help your pharmacy

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The right phone

Looking for more information? Get in touch

To find out more about how a healthcare phone system can take your communications to the next level, contact our friendly team today. Rest assured that you’ll only hear from us; we won’t be sharing your data with any third parties (unless you have selected Business Utilities, in which case you will hear from our partner Utilities Made Simple).

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