What is a cloud-based healthcare phone system?
Cloud-based healthcare phone systems use VoIP (Voice over Internet Protocol) to make and receive calls over a reliable internet connection. With a cloud-based system, healthcare facilities are not required to have an on-site phone system setup as calls are managed at an external data centre. This means the healthcare facility is fully supported by their chosen provider and no in-house resources are required to manage the phone systems. Cloud-based systems can be scaled up or down easily and provide a more reliable, clearer way of communicating with staff and patients.
Benefits of a cloud-based healthcare phone systemHealthcare facilities have their own unique set of communications issues. Patients or clients can find themselves in long queues before their call is answered, or there might not be enough phone lines for a patient to get through.
Without the appropriate cloud-based healthcare phone system in place, this can result in patients failing to cancel appointments, increased waiting times and overworked receptionists unable to access the staff members they need. Our cloud-based phone systems help to ease these frustrations.
Allow your staff to answer multiple calls from the same device, transfer calls to the appropriate doctor, nurse or healthcare profession and communicate in a more efficient manner.
Improved patient experiences
Provide a better communication experience for your patients by reducing on-hold times and ensuring they can speak to the right person at the right time.
Better communication between staff
Audio and video calling between staff members whether they are in the hospital, GP surgery or even on the go becomes possible with cloud-based healthcare phone systems.
Set the exact number of phone lines you need to reduce costs and make savings across your business with faster, more efficient communications.
A quick look at HiHi3HiHi3 is a highly intuitive, Google certified business phone, which incorporates essential phone
features with the ability to be customised to suit your needs.
Discover more by hovering over the teal circles on the image below.
HiHi3 is built with an Android operating system, giving it an interface similar to most smartphones. Intuitive to use, HiHi3 provides an enhanced user-experience.
Global Address Book
Easy-to-use phonebook, plus the ability to share an electronic directory between everyone in your company with employees contact details.
Access to Google Play Store
With access to Google Play Store, you can download any apps you wish, giving you the advantage of using your HiHi3 as more than just a phone.
Enjoy face-to-face communication on HiHi3, which allows you to make and receive high quality video calls between HiHi devices.
Personalise your homescreen with your own choice of wallpaper and widgets. Add your schedule, to-do lists, weather updates, breaking news and much more!
HiHi3 is built as two components to make hot desking easier. The tablet gives you access to everything on your HiHi3, so you can remain connected from wherever you’re working.
Add contacts as a favourite so they appear in a separate list on your homescreen, giving you the ability to initiate a call in just two touches.
Our healthcare phone system features
Putting patients or colleagues on hold is sometimes inevitable, so we provide a professional on-hold music and messaging service to keep them entertained and reassured.
Call transfer and routing
Transfer your calls to the right person with ease with call transfer features as well as call routing for when an individual staff member is otherwise engaged.
Whether it’s for training purposes or recording abusive calls, HiHi provides call recording features to record internal and external calls.
Gain a better understanding of where there are issues in communication, from calls taking too long to be answered to the number of missed calls and improve efficiency using data.
Computer telephony integration (CTI)
Connect your healthcare phone system with your CRM system to quickly access patient information during your calls, allowing for more efficient communication.
Video call patients or colleagues from the office, hospital or on the go to provide a better, more personalised communications experience.