INCIDENT REPORT
Incident Summary
Network Incident
20/05/2024 09:30am
Tests have shown positive feedback, and we have been unable to replicate the problem. Additionally, customers are reporting no further issues, we are confident we have reached a resolve. We thank you for your patience as we worked to resolve this matter and apologise for any inconvenience it may have caused.
If you continue to experience problems, please call our team at 0330 444 4444 or email us at support@4com.co.uk.
20/05/2024 09:13am
We have identified the cause of the issue in conjunction with a third-party service. Emergency repairs have been conducted, and our team is currently testing to confirm that the problem has been resolved.
20/05/2024 08:58am
We are aware of widespread reports concerning one-way audio and similar issues. Our team is actively investigating this matter in collaboration with our third-party suppliers. We will provide updates as soon as we have more information. We apologise for any inconvenience this may cause and appreciate your patience.
Progress Details
Not Applicable
Action Taken
Not applicable
Network Status
From time to time there may be a loss or interruption to your service, however before you think that this might happen regularly, we would like to highlight that these incidents are few and far between. In most cases these are beyond our control and have either been a fault of a supplier or a wider problem on a national basis.
At 4Com we always like to be transparent and keep our customers informed about the issues that have arisen. We will tell you what steps are being taken to rectify the problem and what has been done to make sure it doesn’t happen again. For a majority of issues, we are pleased to say that they are rectified within the hour with full service being resumed quickly.
To keep you informed we have now have introduced a Network Status indicator that will highlight the current status of the telecoms provision provided by 4Com. This will be shown by using a traffic light system which can be found at the top of the home screen; this page goes into more specific detail:
GREEN Good status with no reported problems
AMBER Moderate status with isolated reports of problems
RED Poor status with widespread, nationwide problems
Should the service go into Amber or Red below you will see more detailed information relating to the issue and what areas of the country have been affected.
