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Sales Support Administrator, Bournemouth, £22,000

The Sales Support role is fundamental to 4Com’s success by ensuring that our delivery exceeds our customers’ expectations.

As a Sales Support Administrator you will be responsible for undertaking administration duties to assist in the effective and efficient running of all the payments received by our third party finance companies after each installation into the business and all the duties that need to be undertaken in the background to achieve this goal.

In Sales Support Administrator role you would also be responsible for setting up any introductory rebates and processing invoices and credit notes with our funders including to process an unwind of agreements or re writes requested by the Sales Support Manager or Director. We work closely with our third-party finance companies and a lot of correspondence would be completed with these as well as outbound/inbound customer calls and emails will also need to be undertaken.

Your responsibilities will include:

  • Sending out the COA’s and any other required documentation to the technicians daily.
  • Handling incoming calls from the installation technicians and sales consultants, assisting or re-directing as required.
  • Prepare for and attend Pay-outs meetings providing relevant information and updates to the other departments.
  • Ensuring the necessary paperwork has been completed to pay out each deal with the finance companies.
  • Requesting resigned or additional information from our customers if needed.
  • Speaking regularly with our third-party finance companies.
  • Invoicing and arranging credit notes within Sage.
  • Processing unwind or re write of agreements.
  • Setting up introductory credits.
  • Liaising with sales representatives and sales management to resolve customer queries and concerns.
  • Re-costs or up-costs of the sales team.
  • Receiving and dealing with cancellation calls from customers.
  • Reporting of sales issues to the sales management team and new business manager
  • Assisting the sales support manager with management of the funder delinquency portfolio.
  • Assisting the New Business Coordinators in administration duties as and when required.
  • Liaising with sales representatives and sales management to resolve customer queries and concerns.
  • Handling early life customer complaints, including formal responses and Ombudsman cases when required.

The successful person will have:

  • Organisational skills in such tasks as filing, diary-keeping and forward planning.
  • Be able to demonstrate the ability to supervise others.
  • Believe in and be able to demonstrate high professional standards.
  • Have an excellent communication skill both face to face and on the telephone.
  • Have excellent interpersonal skills.
  • Possess IT skills and have a working knowledge of Windows-based packages.
  • Have an enthusiastic and flexible attitude towards their duties.
  • Be able to work as part of a team, maintaining a good supportive relationship with team members and all other staff.

What do you get? 

  • Career progression opportunities across the business.
  • 24 days holiday + Bank holidays (increases with longevity of service).
  • Pension, Death in Service & Income Protection.
  • Private Healthcare (after one year of service).
  • Refer a friend scheme.
  • Charity time.
  • Bike to work scheme.

About us

4Com Technologies Limited is a market leader in telecommunications, supplying phone systems to UK businesses for over 20 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.

We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.

We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be. Our customers and our employees are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.

When seeking new team members, we look for open, honest, caring and focused individuals who are keen to join a fast-paced business and contribute to its continued success.

Getting here

4Com Technologies Limited is located in the centre of Bournemouth. We are within walking distance from Bournemouth train station, bus stops and we offer a free park and ride based in Boscombe with regular shuttles to and from the office (ave. journey time is approx. 5 minutes). If you prefer to walk, jog or cycle to work we have undercover bike shelters and showers.

4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted on the basis of merit, abilities and qualifications. Any requests for feedback should be made and will be responded to in writing.


Full Time

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