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IT Help Desk Agent

At 4com we’re looking for an IT Helpdesk Agent to join us. Due to continued growth we need someone who will assist customers with basic IT /  telephony needs while liaising with 3rd party suppliers to fix matters that fall in their remite. 

You’ll take ownership of technical queries and fault reports, liaising with customers and third parties to ensure a quick and effective resolution. Providing exception customer service throughout.

We are looking for people with experience working in IT or Networking, who can apply themselves to thrive in our fast-paced, friendly environment. You’ll need to be confident in troubleshooting and have a passion for learning new skills. We always strive to offer an exceptional service, so you’ll also be great at communicating.

Desirable experience in the following:

  •  Router programming or VoIP, SIP or Unified Communication
  •  Troubleshooting

       Apply today and you could enjoy:

  • £20,000 £24000 – per annum salary
  • Monday – Friday 0830-1730hrs
  • On the job training
  • Private Healthcare (after 1 year of service)
  • 24 days holiday which increases up to 30 days with longevity of service
  • Team social and charity events outside of work

Getting here:

We are within walking distance from Bournemouth train station, bus stops and we offer a free park and ride based in Boscombe with regular shuttles to and from the office (ave. journey time is approx. 5 minutes). If you prefer to walk, jog or cycle to work we have undercover bike shelters and showers.

4Com is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com will not discriminate unlawfully. Recruitment processes are conducted on the basis of merit, abilities and qualifications. Any requests for feedback should be made and will be responded to in writing.


Full Time

Key Benefits
  • Monthly £500 love to shop voucher draw
  • 24 days holiday rising to 30
  • Incentivised free lunches
  • Private medical

Apply Now