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Support Engineer – Unified Comms

up to £45,000 dependent on experience

Location: Bournemouth

Help us shape the future of telecoms as a Voice/UC Engineer

We’re working on a range of products that are changing how businesses in the UK communicate. As we move into the next phase of our plan, we’re looking for additional Voice/UC Engineers to join us.

What would I be doing?

  • Development, Deployment, Integration and Testing of new Voice and Video products and services.
  • Maintenance and in-life changes to existing UC infrastructure.
  • Diagnosing and Debugging of service/system issues to identify causes and solutions in a timely manner.
  • Proactive monitoring of the platform and highlight any issues.
  • Work closely with Engineering and Development teams in line with your responsibilities.
  • Responsible to perform all the duties of the role on an “as needed” basis to ensure SLA’s and customer expectations are met.
  • Develop documentation related to services, procedures and processes
  • Liaise with Suppliers and Third Parties.


And what do I need?

  • Good understanding of various Voice and Video protocols.
  • An in depth understanding of SIP.
  • Good understanding of Unified Communications platforms in general.
  • Good Understanding of Voice and Data Networks.
  • Experience in working on Linux based Operating Systems.
  • Ability to code small scripts in one or more languages. (eg bash / python / perl / node.js or any other).
  • Experience in cloud environments like AWS, Azure, Rackspace would be advantageous.
  • Good Team Player.
  • Ability to adapt to change.
  • Understanding of Agile working methodology would be advantageous.
  • Ability to prioritise work.

Why Join Us?

We know that the key to our success is the people we work with, which is why we’ve put together a benefits package that’s amongst the best in the industry. The benefits that make us stand out are:

  • An annual training budget of £4,000
  • Agile working, including flexi hours & a day per week to work from home
  • 30 Days holiday from day 1 (plus bank holidays)
  • High spec iPhone/Samsung phone
  • Weekly free team breakfast or lunch

Apply today: