What is cloud telephony?
Cloud telephony is a type of Unified Communications as a Service (UCaaS) that allows for voice communications via a third-party host. Instead of storing the network and routing elements of a business phone system somewhere in your office, cloud-based telephony takes everything offsite. This type of phone system is hosted in the cloud, which essentially means your data is securely stored on a server that can be accessed via the internet.
When it comes to using cloud telephony, you and your staff won’t notice any dramatic differences. For phone users, very little changes and calls are made and received in the same way.
Behind the scenes, however, your calls will be processed in a new way. Instead of being routed through an on-site PBX, your calls will now be sent directly to your phone thanks to the innovative switches in our cloud system.