What is cloud telephony?
Instead of storing the network and routing elements of a business phone system somewhere in your office, cloud-based telephony takes everything offsite. This type of phone system is hosted in the cloud, which essentially means your data is securely stored on a server that can be accessed via the internet.
When it comes to using cloud telephony, you and your staff won’t notice any dramatic differences. For phone users, very little changes and calls are made and received in the same way.
Behind the scenes, however, your calls will be processed in a new way. Instead of being routed through an on-site PBX, your calls will now be sent directly to your phone thanks to the innovative switches in our cloud system.
Is cloud-based telephony right for my business?
From the perspective of the phone user, nothing really changes. You still make and receive calls in the same way you would with an on-site phone system, but it’s the way in which your calls are processed which is different. Rather than calls being routed through your on-site PBX, they are instead routed directly to your phone, thanks to the switches held in our cloud system.
Small start-up or nationwide company, cloud-based telephony will work for businesses of any size. Designed to improve the efficiency of your business, there are plenty of advantages to making the switch.
Benefits of Cloud Telephony
Our cloud-based telephony products
Here at 4Com, we’re thrilled to be one of a select few resellers of the cloud-based business phone system HiHi2. Revolutionising the way companies develop relationships with their clients, HiHi2 is packed with useful features; from video calling and and support, to a dedicated mobile application creating a true Unified Communications solution. What’s more, with 4Com you’ll gain access to exclusive applications such as Call Reporting and Call Recording.
Discover more about cloud-based telephony service HiHi using the link below.
Find out more
A hosted phone system is one where the majority of the routing component of the call happens off-site, usually in a data centre. This is different to an on-site system which would normally have a PBX in your office handling the initial routing.
Cloud-based VoIP means that you are using VoIP (Voice over Internet Protocol) capable phones and that the routing component of the call is done off-site, in a data centre. It is possible to have on-premise VoIP, which would require a switch to be installed at your office.
A cloud phone is part of a cloud based phone system. These phones send and receive your calls via the internet rather than via the traditional PSTN. HiHi2 is an example of such a phone.
There are many aspects to telephony, but put simply when a call is made it reaches the internet via your router and then is sent to your PBX. Looking up the destination of your phone call it communicates with a series of switches and gateways to correctly route your call and establish a connection. Once this connection is created, a signal is sent to permit the audio of your phone call between the two end points.
A telephony device can mean a physical phone on your desk, a piece of software on your computer which allows you to make calls or another device which allows you to make and receive calls. We supply HiHi2 and other desk phones as well as a wide array of mobile devices.
Cloud PBX works in a similar way to a conventional PBX, the main difference is its location which is in a data centre rather than in your office. Your PBX (Private Branch Exchange) is the part of your phone system which allows calls to be made and correctly routed.
Telephony service refers to the delivering of the ability to make and receive phone calls. This can be done using the traditional PSTN network, the more modern VoIP method or, most commonly, a combination of both.