Phone System Installation
You know how important it is for your business to remain connected at all times, which is why we provide a 2 stage installation process. At the first stage we will set up the infrastructure for your new phone system alongside your existing platform. Once this has been tested we will perform a switch to the new system. As a final stage we will of course ensure that you are well trained on all the features of both your new phone and the software, so that you can get the most from your new system.
We know being able to contact a support team as quickly as possible is important to every business, which is why we’ve created a UK based support team which is among the highest trained in the telecoms industry. All of our engineers have completed the CompTIA+ course and have an average length of service of over 7 years. Thanks to this training and experience, they’re able to resolve any issues you may have quickly and professionally.
You can report an issue via the website, call us or tweet us, but we would also encourage you to use 4Care; our customer support portal.
4Care Customer Support
4Care is available to every 4Com customer and has a number of videos, self-help guides, downloadable instructions and general FAQs, which can help address any issues you may have with your phone system, without the help of an engineer. Improved customer support is also available via 4Care Plus, which provides you with a live chat function, allowing you to get help without calling in and enables remote access so that our Bournemouth based team can assist you more directly with any complex issues.
If 4Care doesn’t resolve your issue, you’ll be directed to talk to one of our team at our Bournemouth Head Office. If needed, they will then arrange for one of our team of support engineers to visit your site. These engineers are road-based, stationed all over the UK, meaning they can get to you faster than many of our competitors.