Installation & Support

Transferring to a new phone system can often be a cause for caution for businesses, especially if you rely on daily communication. But with 4Com, you can rest assured you won’t suffer from outages, thanks to our comprehensive installation process. Find out more about how it works below.

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What is the 4Com installation and onboarding process?

Our user-friendly installation process involves collecting the pieces of your Onboarding Jigsaw. When it is complete, your phone system will be fully functional and your business can make use of HiHi’s impressive features.

Upon receiving the golden jigsaw piece, you will be able to make outbound and internal calls on your handsets, which will now be connected to the network. This should happen within 2-3 weeks, following confirmation of your order, and is the perfect opportunity for you to receive training from the experienced engineers.

You’ll be able to make sure you completely understand how both the phones and software work, as well as make sure your questions are fully answered.

Next, we’ll be working behind the scenes, making sure everything is properly transferred over to your new system. Once this has been tested and is complete, we’ll carry out either a final phone call or engineer site visit to make sure everything’s working as it should. At this point, we can also provide further training if you need it. At the end of your installation process, you will have received all the pieces of your Onboarding Jigsaw!

What credentials does 4Com have in this area?

At 4Com, our Support team are among the highest trained in the telecoms industry. In addition to this, HiHi engineers are experienced and incredibly knowledgeable when it comes to business phone system installations.

How can I get in touch with the 4Com team?

At 4Com, our UK-based support team are on hand to help should you need to speak to us. You can contact us via telephone on 0330 444 4444.

Our Support Portal, Mi4Com, is available for all our customers. Here you’ll find lots of helpful guides and information, as well as instructions and FAQs. Mi4Com can be accessed 24 hours a day – simply click on the ‘Existing Customers’ button on our website.

How long does installation take?

Your phone system installation will start just a few days after confirmation of your order. We’ll deliver your new phones to you and provide training, allowing you to get used to them alongside your existing system. We’ll then be transferring all of your lines to 4Com’s care, while installing any new services you have asked for. When all of this is done, we’ll either come back and see you, or simply call you to confirm that your installation has been completed. As installations vary in complexity and size, it is difficult to give an exact timescale of how long this will take.  we have been able to complete transfers within a month, but others can take up to 3 months to be completed.

How long does 4Com offer support for?

At 4Com, we offer support to our customers throughout their time with us. As well as a dedicated Office-based Support team, highly trained HiHi engineers are also available to be called to your location should you need them.

While our head office is in Bournemouth, the HiHi engineers are road-based up and down the country, meaning we can get them to your premises, often at short notice.

What is the process for resolving issues?

Our Support Portal, Mi4Com, is available for all our customers. Here you’ll find lots of helpful guides and information, as well as instructions and FAQs. Mi4Com can be accessed 24 hours a day.

If you have a problem with your phone system which can’t be resolved using Mi4Com, our Support team are on hand.

The team are some of the highest-trained engineers in the telecoms industry and are based in the UK. They’ll be at the end of the phone to help you in a fast and professional manner.

If neither of these options help, engineers can come to you to get the issue sorted.

Support Portal