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Telecom Christmas Survival Guide

Christmas Survival Guide

December brings a busy time to any office, whether it’s organising the staff Christmas Party, organising the staffing cover or simply getting ready for the New Year, there are always some jobs that can be overlooked. At 4Com we want your festive period to run as smoothly as possible, so why not use this Survival Guide to make sure you have your telecoms organised in good time for Christmas:

Do you need to update your voicemail?

An out of date voicemail greeting will leave a poor impression of your business and in most cases stop people leaving a message. Make sure your voicemail greeting is current and suitable for your business.

Do you know how to divert your calls?

Make use of the call divert function. Your phone system has the functionality to forward your incoming calls to any number, whether that’s a mobile phone or another landline. Make sure you never have to miss a call over the festive period.

Have you thought about informing your customers of your opening hours?

During the festive season many businesses operate at different times during the holiday. Make sure your customers are aware of your opening hours so you do not encounter any unnecessary problems. On Hold Messaging is the best and easiest way of providing this information. If you need it, we can deliver an expertly produced advert designed for your business using our professional voiceover artists. Every time a call comes into your business your message will be played – A simple and effective way to communicate your opening hours.

Are you planning to move office before Christmas?

Many businesses choose to move office towards to the end of the year to steer clear of peak periods. A site move takes a lot of planning, not only to minimise disruption to your business but to make the transition as seamless as possible. However, one of the things often overlooked is the phone system, which can be time consuming to move. For example, did you know that suppliers such as BT require an eight week lead time to move premises? If you are thinking about moving offices over the festive period, we need to know urgently so that we can plan your move effectively.

Call the 4Com Technical Support Team TODAY on 0333 014 3001 who will be pleased to help with any of these jobs!

PLEASE NOTE:

The 4Com Technical Support Department will be closed over Christmas, from 5pm on the 24th December and will reopen at 9am on the 29th December. We will also be closed for the New Year from 5pm on 31st December and will reopen at 9am 2nd January.

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2 comments on “Telecom Christmas Survival Guide

  1. Jonathan Hickling on

    I wish to know how to divert the office phone to a mobile when we are out of the office for example on our Christmas party day

    Jonathan Hickling

    Reply
    • Matt Watts on

      Hi Jonathan,

      Thanks for your question. The easiest way to have this taken care of is to raise it with our support team at https://www.4com-support.co.uk

      If you click “Log a fault” (which is also suitable for these types of enquiries) it’ll go straight through to our support team who will be able to set this up for you.

      Thanks again for your question.

      Reply

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