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Notification of Price Changes from 1st January 2014

Notification of Price Changes from 1st January 2014

At 4Com we recognise the cost of running a business has risen over the last year and we have been faced with the same challenges such as staffing and fuel costs as our customers. As a company, we have tried to maintain our prices despite these increasing pressures. It has therefore been a difficult decision to announce that from 1st January 2014 we will be increasing our prices across the broad range of services and tariffs* we provide.

Call charge rates will increase by the following:

  • UK local and national call rates will be increased by 0.2p per minute.
  • UK Mobile network calls will see an increase of 0.8p per minute.

 Line rental rates will increase by the following:

  • PSTN Analogue, ISDN2 and ISDN30 Line Rental will increase by £1.49 per month respectively.

 Select Services

The monthly rental for some services such as Caller Line Identity and Call Divert facilities will increase by 29p per month and the cost of DDI will increase by 6p per month.

 Anti-Fraud protection

The cost of the Anti-Fraud package will increase by 31p per month.

International call rate examples**

  • France: Call rates will increase by 0.2p per minute.
  • Germany:  Call rates will increase by 0.2p per minute.
  • Italy: Call rates will increase by 0.2p per minute.
  • USA: Call rates will increase by 0.2p per minute.

 Broadband services

  • ADSL broadband services will increase by £2.99 per month.
  • Fibre Optic broadband services will increase by £3.99 per month.

Today’s announcement and price changes reflect the increasing cost of delivering the levels of customer services and technology demanded by our customers. We believe our business tariffs and telecom system rates are still the most competitive in the industry and always take great pride in supporting our loyal customer base by providing significant value for money in comparison to other telecom providers.

Over the last eighteen months, 4Com has invested over £1million in developing state of the art CRM systems helping to ensure our customers receive the best possible services available in the business telecoms market.  In 2013, 4Com adopted a ‘first call response’ policy where our customer call answering targets are to pick up a call by a human voice in our UK call centre within five rings (10seconds). Our aim is, where possible, that customers are dealt with first time without having to call back a second time. The industry average call response time is in excess of 30 seconds with some of our competitor’s times over three minutes or longer.

In the last year we have increased our Customer Service staff by over 15% and now have over 34 telecom technicians and engineers based across the country installing, servicing and supporting customers telephone systems.

Just last month, 4Com were one of the top 10 UK businesses to be recognised by the National Business Awards for Customer Focus and Service. The company is also ranked 45th, by the Sunday Times, within its ‘Top 100 Companies to Work For 2013’ – the highest ranked telecoms company in the UK.

Our investment in staff, services and technology, helps to ensure that customers receive the highest levels of service possible, our priority is to ensure our business telecommunication systems help to make our customers businesses a success.

Should you have any queries regarding the price changes or on 4Com’s services please contact us by either calling: 0844 576 2224 or email: billing@4com.co.uk

*Percentage increases in call and rental charges will vary from customer to customer depending on the relevant call tariffs and line rental agreements with 4Com Plc.

**International call rate charges will vary from country to country depending on the relevant call tariff agreements with 4Com Plc.

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