At 4Com we take great pride in our work. Each department works hard to ensure that they offer the best customer service possible because we know that as a company we are only as good as the weakest link.
So we were doubly proud this week when we received the following email from one of our newest customers:
Trevor Johnson, the MD of Acare Services, a crop spraying supplier in Norfolk, was so impressed with not one, but two incidences of great customer service that he felt compelled to write to us:
I would like to comment on your engineer who has been on site the last 2 days – Ryan. He has been one of the most professional, organised, knowledgeable, young lads I have had contact with, he was self-motivated working alone and all communications made with me and my staff was with a polite and no problem can do attitude.
He answered and put into action all our requests on how we required the system to work and training as required. There was not a single minute of disruption to our business installing and commissioning the new system.
Please pass on our thanks and inform his manager of our total satisfaction.
I would also like to add when contacting BT… I went through various stages of pressing numbers, leading to being in a queue for 12mins before speaking to an assistant. I rang Charlotte (at 4Com) this afternoon and to my pleasant surprise on the second ring she was talking to me.
It’s great to know that our engineers are installing new systems with no disruption to a busy working environment, it’s also great to know that our UK based customer service team is delivering such a prompt response when our larger competitors are unable to do so.