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HENDERSON CHAMBERS CASE STUDY

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Henderson Chambers are a highly regarded London Chambers who deal primarily with civil and commercial law. They pride themselves on a tradition of providing first class, personal service. This shared ethos ensured that 4Com were chosen when they wanted to overhaul and streamline their business telecommunications systems.

In the first instance, 4Com visited Henderson Chambers to gather some information about their current telephone system.

Telecom's Consultants

On a one to one consultancy basis, fully trained 4Com consultant, Ally McAdam went to Henderson Chambers to assess their needs and discuss whether a tailored 4Com package would benefit the business.

Henderson Chambers telephone setup was dated, and the supplier was withdrawing support for the system. The need to upgrade was quickly identified by John White, the Chief Clerk at Henderson Chambers. "4Com impressed us right from the start through their people. Ally McAdam set up the negotiations between our Chambers and 4Com, setting out very clearly what would best suit us and he did it all in a very even handed way” commented John White.

What Was Suggested?

The assessment made by Mr McAdam was thorough, and gave 4Com a good understanding of what Henderson Chambers were trying to achieve. The old system only had the ability to carry out basic functions including calling and diverting calls. With a bespoke 4Com system, Henderson Chambers would have the ability to do multiple tasks in a few simple clicks.

The Henderson Chambers site has 75 extensions and numerous departments. With this in mind, Ally McAdam recommended an OfficeServ phone system.

In addition to the 75 handsets, 4Com supplied:

Report '09 Logging Software to keep track of their incoming and outgoing call volume and spend.
SmartPhone CTI to make quick calls from the database and to store customer information, retrievable at the touch of a button during a call.
AutoAttendant to ensure that incoming callers get directed to the correct department, thus increasing productivity across the board.
IP Phones for senior management to be able to have a home worker set up, and a superb set of digital features including Conference Calling, Automatic Call Forwarding and Call Transfer to any phone in the world.

Installation & Training

The unique 2 stage installation process meant that Henderson Chambers experienced very little downtime, and as anybody could appreciate, for a premier London Chambers with deadlines to adhere to, downtime is clearly not an option.

4Com engineers made 2 visits to the site on 2 separate occasions, and once the installation was complete, the engineers trained the staff at Henderson Chambers to use the new digital telephone system in the optimum manner, ensuring that all the new features were taken advantage of.

“Training of the staff went without a hitch, and that is extremely important in a busy environment where your main line of communication with your clients is suddenly all new to you”.