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Call Recording - Enhancing Staff Training Sessions

• Monitor & improve your staff's performance on the telephone
• Enhance staff training using recordings of your sales team's telephone calls.
• Train under-achievers using recordings from highly skilled staff members.
• Replay any telephone conversation at the touch of a button.

Training your staff with Call Recording allows you to:

• Evaluate performance
• Improve sales techniques
• Correct errors
• Encourage and support your team

Provide Better Customer Service

Use Call Recording to increase positive customer service in your business: re-listen to telephone calls and make sure your customers receive the exact service they have asked from you. Mistakes from telephone conversations will be a thing of the past.

Build Customer Rapport

Build rapport with customers and enhance the experience your customer has with you - remember important information such as customers’ names, hobbies and key discussions by re-listening to old calls.

Legality of Using Call Recording

Although there aren’t strict guidelines around using Call Recording, you should advise the public if you intend to use it to monitor incoming and outgoing calls.

You should make all reasonable endeavours to advise your customer base that calls may be recorded and this can be done in a variety of ways:

• Record a message on your Auto Attendant to ensure every caller is aware (i.e. “Calls may be recorded for training and monitoring purposes”)
• Publicise on your website
• Include in letter heads
• Include in your email disclaimer
• Include in company literature

For more information about Call Recording and other products contact us.