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Call Recording Systems from the Experts at 4Com

+ Imrove your staff's performance on the telephone by using Call Recording as a training aid.

+ Enhance staff training with clear digital recordings of your sales team's telephone calls.

+ Train under-achievers using recordings from expert staff.

+ Replay any telephone conversation at the touch of a button.

Call Recording - Enhancing Staff Training Sessions

Call Recording allows you to playback telephone calls. Use its features to enhance staff training and monitor staff performance on the telephone.

Training you staff with Call Recording allow you to:
+ Evaluate performance
+ Improve sales techniques
+ Correct errors
+ Encourage and support your team

Provide Better Customer Service

Use Call Recording to increase positive customer service in your business: re-listen to telephone calls and make sure your customers receive the exact service they have asked from you. Mistakes from telephone conversations will be a thing of the past.

Build Customer Rapport

Build rapport with customers and enhance the experience your customer has with you - remember important information such as customers’ names, hobbies and key discussions by re-listening to old calls.

‘Regulation Rules’

For some businesses, particularly those regulated by the FSA (Financial Services Authority), it is compulsory to record telephone calls. Speak to your 4Com advisor to find out more. Save time by locating calls fast by searching extension number, phone number, or even date and time. All calls are saved in universal file formats and can be sent by email easily. The 4Record web interface allows you to access all recorded calls remotely.