Monitor your calls with the Most Comprehensive Call Management Software - Report ‘09

+ Monitor response rates to make sure your advertising is paying for itself.

+ Check staff response rates to incoming calls.

+ Ensure staff do not miss calls.

+ Never miss an out-of-hours call again.

Report Call Management is a dedicated solution to help you monitor your business in a more effective way. The software merges with your telephone system to offer a full range of graphic reports and statistics, enabling you to monitor customer response from advertising campaigns, staff performance and more.

Trace missed calls and potential business - Missed Calls Analysis

Trace any missed calls & potential business you have lost during, and out of office hours.

Check staff response times - Response Analysis

Monitor call response times for specific users or entire departments.

Ensure customers never receive a busy tone - Traffic Analysis

View detailed reports on call traffic in and out of your business premises. This will help identify any need for overflow call handling, in-turn ensuring your customers do not hear a busy tone when they call.

Make the most of your marketing - Marketing Analysis

Find out how many responses you receive from your advertising, and monitor response rates to specific adverts you place.

Improve call management - General Analysis

This tool can analyse call distribution, helping you improve various aspects of call management within your business.

4Com are the telephone system specialists are aim to help you make the most of your business. We offer a great range of other products such as Voicemail Systems, Business Broadband Packages and On Hold Marketing to help you business provide the best possible telephony service.

To find out more, call 4Com NOW on 0800 9888 101 or fill out an enquiry form online.

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