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Monitor Vital Call Statistics Call Management Software from 4Com

• Monitor response rates to make sure your advertising is paying for itself.
• Check staff response rates to incoming calls.
• Ensure staff do not miss calls.
• Never miss an out-of-hours call again.
• Track potential missed business by tracking missed calls.

4Com Call Management is a dedicated call reporting solution to help you monitor your business in a more effective way. The software merges with your telephone system to offer a full range of graphic reports and statistics, enabling you to monitor customer response from advertising campaigns, staff performance and more.

Trace missed calls and potential business - Missed Calls Analysis

Trace any missed calls & potential business you have lost during, and out of office hours.

Check staff response times - Response Analysis

Monitor call response times for specific users or entire departments.

Ensure customers never receive a busy tone - Traffic Analysis

View detailed reports on call traffic in and out of your business premises. This will help identify any need for overflow call handling, in-turn ensuring your customers do not hear a busy tone when they call.

Make the most of your marketing - Marketing Analysis

Find out how many responses you receive from your advertising, and monitor response rates to specific adverts you place.

Improve call management - General Analysis

This tool can analyse call distribution, helping you improve various aspects of call management within your business.