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Call Monitoring / AI Office
The ultimate call reporting solution for your business, and the most cost effective system that any company can buy today. Through cost savings on telephone calls, improved customer service, and more effective telephone usage AI Office can show return on investment within three months.
AI Office software suite integrates with your telephone system to offer a full range of reports and call monitored statistics, enabling you to monitor ROI from ad campaigns, call durations from specifoc numbers or departments and much more.
Features:
Missed Calls Analysis
You will now have the ability to trace any missed calls & potential business you have lost during and out of off ice hours. This will maximise company profits and increase your customers perception of you.
Response Analysis
This will demonstrate just how quickly (or slowly!) your staff are actually answering your customers call. Finally, you can find out just how long a caller is waiting to speak to your company.
Traffic Analysis
This tool will help you understand how heavily utilised your lines are so you can therefore act on whether you have too few lines and your customers are getting a busy tone.
Marketing Analysis
You can identify how many callers have phoned you as a result of a campaign, which is invaluable in determining your marketing plan and spend.
General Analysis
It is vital to understand your staffs productivity to help improve your service, so this tool can analyse call distribution.
What's next?
Contact 4 Com on 0800 9888 101 or make an ENQUIRY ONLINE.