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4Com Case Studies - How our systems have benefited others
We've installed over 8000 business telephone systems into companies across the UK, and we've been doing it since 1999.
Here are some examples of how we helped businesses across the UK...
More Telecoms Case Studies...
Hedge End Medical Centre, nr Southampton
In a recent GP Patient Survey conducted by the Department of Health, it was identified that, although Hedge End Medical Centre performed extremely well in the survey, call response times needed to be improved upon.
According to the April 2010 GP Patient Survey, a small percentage of patients said it was "not very easy" to get through to the centre on the phone. This prompted Lynda Langford, Practice Manager at Hedge End Medical Centre, to find a way to improve call response times.
Emery Little Specialist Insurance, Sutton Mandeville
Emery Little Insurance Brokers have over 35 years experience in providing specialist insurance. The previous telephone system at Emery Little was outdated and expensive to maintain. The old system utilised three separate call recording systems, but their features were limited, as was the storage capacity for saving recorded calls. “This was far from ideal as Call Recording is regulatory for us” explains the MD of Emery Little, Nik Little.
Henderson Chambers, Central London
Henderson Chambers are a highly regarded London Chambers who deal primarily with civil and commercial law. They pride themselves on a tradition of providing first class, personal service. This shared ethos ensured that 4Com were chosen when they wanted to overhaul and streamline their telecommunications systems. In the first instance, 4Com visited Henderson Chambers.
Russell's Estate Agents, Cambridge
4Com are specialists in providing telecom solutions to small and medium sized businesses across the UK. They came to the aid of Russell's when they needed to upgrade their existing phone system. Russell's is a vibrant firm of Estate Agents, Residential Letting Agents and Chartered Surveyors, with roots that can be traced back to 1871.
Harwoods Bentley, The New Forest
4Com came to the aid of Harwoods Bentley when they required a new business telephone system. Harwoods Bentley, situated in the heart of the New Forest, is a recent addition to the Harwoods Group. Harwoods Bentley were using an outdated phone system with very limited features. The system was proving to be costly to run and it wasn't helping to improve the overall customer experience.
ISL Office Solutions, Eastleigh
4Com came to the help of ISL Office Solutions when they required a new phone system for their new business premises. Telecoms form a vital part of ISL's day to day business. Steve Shaw, Sales and IT Manager at ISL comments, "Approximately 70% of all our orders come through on the telephone". Their customers expect a high level of service and they want to be able to talk to someone.
4Com are the experts at advising and installing tailored business telephone systems for companies of all sizes across the UK. As well as proving the solution for your telecommunications, we offer a range of other services to help enhance both staff efficiency and customer service. These include on hold marketing, call recording and systems used for call monitoring.
To find out more, call 4Com NOW on 0800 9888 101 or fill out an enquiry form online.
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