UK Call Centre Numbers:
Maintenance 0844 576 2221 Sales 0800 9888 101
HOW 4COM CAN HELP MY BUSINESS?
You want to increase staff productivity and increase levels of customer service in your business. The question is - "How do I do it?".
Our systems are tailored to your needs to help you improve important areas of your business and improve the way they operate.
Improve Call Traffic Analysis - Call Management (Report '09)
If you missed a call and consequently lost a customer, how much would it cost you?
Do you know how many calls don't get answered each week?
4Com Call Management is an easy to use application which integrates with your phone system. It monitors calls, generating reports from call data.
Call Management can send you scheduled reports on:
- missed calls per user
- user response times
- traffic reports
- marketing reports/response analysis
Enhance Staff Training - Full Call Recording
Do you know how well your staff perform over the phone?
Do you want to improve customer service levels?
4Com Call Recording is the perfect tool to enhance your staff training sessions and monitor performance of your staff on the telephone. It can help to identify areas of weakness, in-turn increasing staff performance and increasing profit for your business.
Call Recording allows you to:
- record all calls in and out of your business premises
- train your staff using recorded sales calls
- search for calls by mutliple criteria
- play calls back on a computer
- add notes and tags to calls to assist in training
- email calls at the touch of a button
Stay In Touch - Voicemail
Do you or your staff ever work away from the desk?
Would you be happy if a customer had to wait 15 rings before being answered?
4Com Voicemail will help your customers to stay in touch with you. Voicemail allows direct call forwarding to any other phone in the world. In other words; you can work from the office even if you are away from it.
Voicemail features:
- call forwarding to any other phone in the world
- call transfer to any location
- email notification if your office phone receives a message
- auto-attendant to help direct your customers to the right department
Increase Productivity - SmartPhone
Do you want to increase staff productivity?
Would you like a wealth of fantastic features on each workstation?
SmartPhone is a desktop PC phone which will help increase your staff's productivity. With SmartPhone, you can see who's on the phone, who's free and who's away, simply by viewing the simple extension status list on your desktop. SmartPhone also allows you to message colleagues if they are on a call.
SmartPhone has many great features including:
- extension status of all other SmartPhone users in the office
- address book for quicker dialling
- text messaging to other users
- absence alerts to inform colleagues why a user is away from their desk
- customer alerts to flag up potential issues when a customer calls in/is called by a member of your staff
Be Secure - PABX Firewall
How wold you feel if your current telephone system got hacked?
What would you do if you received a £27,000 bill for calls which you had not made?
A London based company recently lost £27,000 to telephone fraud in one weekend. 4Com's Secure Firewall can protect you phone system against hackers and illegal telephone fraud. Speak to your 4Com advisor to find out more.
