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You want to increase staff productivity and increase levels of customer service in your business. The question is - "How to do it?".
Our systems are tailored to your needs to help you improve important areas of your business. Read on to find out more...
If you missed a call and consequently lost a customer, how much would it cost you?
Do you know how many calls don't get answered each week?
4Com Call Management is an easy to use application which integrates with your phone system. It monitors calls, generating reports from call data.
Call Management can send you scheduled reports on:
Do you know how well your staff perform over the phone?
Do you want to improve customer service levels?
4Com Call Recording is the perfect tool to enhance your staff training sessions and monitor performance of your staff on the telephone. It can help to identify areas of weakness, in-turn increasing staff performance and increasing profit for your business.
Call Recording allows you to:
Do you or your staff ever work away from the desk?
Would you be happy if a customer had to wait 15 rings before being answered?
4Com Voicemail will help your customers to stay in touch with you. Voicemail allows direct call forwarding to any other phone in the world. In other words; you can work from the office even if you are away from it.
Voicemail features:
Do you want to increase staff productivity?
Would you like a wealth of fantastic features on each workstation?
SmartPhone is a desktop PC phone which will help increase your staff's productivity. With SmartPhone, you can see who's on the phone, who's free and who's away, simply by viewing the simple extension status list on your desktop. SmartPhone also allows you to message colleagues if they are on a call.
SmartPhone has many great features including:
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